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Endoscopy Administration Clerk
4 months ago
37.5 Hours per week
An exciting opportunity has arisen as part of the expansion of the Endoscopy service to become part of our administrative support team at our brand new Endoscopy Unit based at The Friarage Hospital, Northallerton.
With this brand new Endoscopy Unit opening at our Friarage site and refurbishment taking place at our The James Cook University Hospital, now is an exciting time to become part of our growing Endoscopy Administration team supporting the growth and development of the service.
Based at Friarage Hospital, Northallerton you will play a pivotal role at the start of our patient’s journey. Working closely with our Endoscopists and nursing staff to deliver an outstanding patient experience we are looking for people who have excellent inter-personal skills to help put our patients at the heart of our service.
You’ll be meticulous and organised and able to manage your own workload. Communicating directly with patients to ensure that we are meeting their needs you’ll be a role model for the Trust values of being Respectful, Supportive and Caring both to your patients and other colleagues.
The Endoscopy Administration Clerk will book patient referrals in accordance with the Trust’s ‘Patient Elective Care Access Policy’ within the administrative and clerical function of the Endoscopy Service in relation to Endoscopy specific procedures and also general Gastroenterology Clinics. Ensuring all patients referred into the service are allocated to an appropriate operating list, that subsequent appointments and appropriate supporting functions (e.g. interpreters) are booked correctly and in accordance with the clinical triage criteria applied to each referral.
Helping to co-ordinate the urgent response to referrals into the service for suspected cancer patients. Rescheduling patients as necessary either due to changes in their clinical need or changing demands of the Endoscopy Service and escalating patient queries to clinical teams as required in order to provide suitable timely information to patients in relation to their scheduled procedures.
South Tees Hospitals is the largest hospital trust in the Tees Valley with two acute hospitals and services in a number of community hospitals.
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the New and Aspiring leaders programme, and the Foundation Quality Improvement Programme that the Trust delivers. After you complete this one and a half day of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses and bitesize programmes and leadership apprenticeships at level 3,5 and 7.
