Hotel Receptionist

**Hotel Receptionist - Cresta Court Hotel - Best Western**

We have a fantastic new vacancy for a Receptionist at the Best Western Cresta Court Hotel - Altrincham with 148 bedrooms, 6 Meeting and Events rooms, plus our Townfield Bar and Restaurant, this is a 24/7 property where you will never be bored

A fantastic opportunity has arisen to work with the team on the front desk as a receptionist. The position will be full time, 40 hours per week, on a rota basis. The shifts will include evening and weekends.

**Responsibilities**:

- Meet and greet guests and visitors to the Hotel
- Manage face to face, online and telephone bookings
- Check all reservations and room allocations
- Handle guest queries and requirements
- Check guests in and out of the Hotel
- Maintain occupancy levels on the computer system
- Manage the computer system including room rates and changes
- Deal with customer requirements, complaints and service issues
- Handle cash and card payments
- Ensure a safe environment in which to work; report any hazard or maintenance defects immediately
- Maintain a high standard of personal appearance

**We are keen to hear from applicants with the following**:

- Previous Hotel Reception experience in a quality hotel
- Excellent communications skills
- A positive, ‘can do’ attitude
- The ability to work well under pressure
- Excellent customer service skills
- Experience of using a Front Office Management system, e.g., Opera
- Ability to work a 5/7 shift system according to the needs of the business including evening and weekends.

**For You**:

- Vine hotels discounts
- Perkbox
- Excellent Referral Programme

**Job Types**: Full-time, Permanent

**Salary**: £19,814.00 per year

Work Location: One location