Leisure Attendant

5 months ago

Salford, United Kingdom urbanbubble Full time

**This role is 24.5 hours per week. The shift pattern is as follows**:
**Tuesday 06:30 - 11:30**

**Wednesday 16:30 - 22:30**

**Thursday 06:30 - 11:30**

**Sunday 10:00 - 19:30**

Our Pool Leisure Attendant is a key role at our development, you will be responsible for managing and maintaining the wet leisure services, including swimming pool supervision, plant room operations whilst maintaining exceptional service and standards. You will act as the face of the wet leisure facilities with residents and visitors, displaying professionalism and providing outstanding customer service.

**What benefits do we offer?**
- We offer amazing benefits such as a salary of up to £26,000 (pro-rata), enhanced family leave policies, medicash, cycle to work scheme, enhanced sick pay, and much much more. The hourly rate is £10.91-£12.50
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

**What will you do?**
- Supervise the security and safety of the residents ensuring enjoyment in all areas of the wet leisure facilities.
- Comply with the wet leisure PSOP (Pool Safety Operating Procedures) at all times.
- React effectively to any emergencies following the PSOP and RLSS (Pool Lifeguard Qualification) guidance.
- Carry out daily Health and safety inspections of the wet leisure areas.
- Complete legal and preventative maintenance of the plant room including water testing, backwashing and chemical handling.
- Ensure a high level of cleanliness and hygiene is maintained at all times.
- Pro-actively deal with any maintenance and problems identified. To fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
- The ability to remain calm during difficult situations.
- To assist in the opening and closing of the wet leisure facility whilst maintaining high security.
- To work a mixture of early, late and weekend shifts on a rotation basis.
- To attend ongoing training required for the role.
- To handle general enquiries, queries and complaints from residents in a professional manner.
- To prepare the accurate paperwork for residents and guests, prior to using the wet leisure facility.
- To respond to maintenance requests and arranging for works to be carried out.
- Monitor CCTV / Resident Screening
- Wet Leisure Patrol / Safety Checks

**What are we looking for?**
**Essential**:

- Must be able to swim
- ** NPLQ Qualification or RLSS Qualification**:

- Customer Service experience

**Desirable**:

- First Aid trained
- Previous work as a Lifeguard
- Pool plant operations level 2
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.

**We’re not your usual property company. We’re the North West’s leading property managing agent.**
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?

**urbanbubble **requires people who are professional, hardworking, innovative, passionate; who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.

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