Ict Support Technician

3 weeks ago

Truro, United Kingdom Novus Recruiment Full time

Well established, company are looking to recruit a permanent IT Support Technician.

An opportunity to develop your career in ICT in this forward thinking organisation. You will already have an in depth understanding of ICT, with a keen focus on responding to customer need. You will be a strong communicator and will enjoy travelling to differentlocations on a daily basis to support. In return, you will be part of a dynamic and innovative ICT Team and will be given opportunities to learn and develop new skills.

Main Duties and Responsibilities:

- Provide ICT support for the company at various locations in Cornwall
- Support the roll out of new hardware, systems, services and software.
- Install, maintain, repair and upgrade hardware and software systems across the locations.
- Carry out regular equipment checks to ensure equipment is correctly functioning and is safe for use.
- Keep an accurate record of faults, work logs and inventories.
- Follow up planned schedules produced by senior ICT staff.
- Assist in the ordering of new and replacement ICT equipment and resources.
- Implement the agreed backup, antivirus and security policies and procedures.
- To assist the Head of ICT Services on the development of the ICT systems across the organisation.
- Create and maintain user accounts and ensure that users have appropriate access to systems.
- Replace consumables and parts as required (e.g. toner, maintenance kits).
- Support staff in the setting up and running of ICT equipment for ICT/audio-visual equipment for assembles, presentations, meetings, and school events.
- Maintain a safe and tidy working environment at all times.
- Advise the line manager of H&S concerns, breaches, accidents and near misses.
- Undertake PAT testing of ICT equipment, keep accurate PAT testing records.
- Ensure correct disposal of unwanted ICT electronic equipment as directed by the supervisor.
- To attend regular ICT Team meetings.
- Provide administrative support to the wider support team as required.

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