Resort Housekeeping Supervisor
5 months ago
**Resort Housekeeping Supervisor - Full Time £26,068 plus service charge and enhanced pay**
**We are searching for outstanding people to join our dynamic and fun team We want the best of the best to join us. In return we will support your personal growth through training and development paths, and celebrate and reward your success**
**A career in hospitality just got more appealing - Rudding Park Work Perks**
We understand hospitality can involve anti-social hours. All contracted staff who earn less than £36,000 full-time annual salary can earn up to £13.50 per hour
This is working Sunday - Thursday from 7pm - 5am, Saturday and Sunday from 5am - 7pm and Friday and Saturday evening from 7pm - 5am
We also recognise everyone plays their part to provide amazing service.
**On top of your salary you can** **earn up to £1,000 service charge per quarter (points based criteria for eligibility).**
You can buy up to 5 additional holidays after 3 years' service, cycle to work scheme, complimentary use of the golf courses and driving range, discounts in food & beverage outlets, bedrooms, Spa and Holiday Park.
**Plus other great benefits**
Rudding Park offers Live in Accommodation to help get you settled into your role. We also support finding alternative living accommodation in the local area.
If you do live out, we offer a Taxi Policy and contribute towards your taxi to and from work outside of the designated bus times Monday - Saturday and all day Sunday.
**About the Role**
The Rudding Park team's core purpose is to create timeless memories and instinctive care in exceptional spaces. To ensure the highest level of housekeeping service in all areas at all times around the Rudding Park Resort.
**Key Responsibilities**
- Provide the highest level of service to our guests at all times undertaking reasonable requests to ensure the guest's comfort
- Clean and service allocated areas to the highest standards of cleanliness - bedrooms, public and staff areas
- Record and undertake special cleaning requirements around the full Resort
- Refer guest complaints to a senior member of the Housekeeping Team in order to resolve the complaint to the guest's complete satisfaction
- Ensure that trolleys and service points are kept orderly and replenished to the correct levels with linens, cleaning materials and guest supplies
- To supervise the smooth running of turndown, ensuring that all enhanced turndown is being done and all standard operating procedures are being adhered to
- Manage dry cleaning going in and out of the resort, and manage washing being completed in house
- Organisation and cleanliness of all store rooms; including linen shed, twin store, pillow store and various storage cupboards.
- In the Holiday Park Managers absence manage HP van cleanliness and linen deliveries
- Ensure that all corridors and public areas are kept clean and tidy ensuring that the trolley does not block any thoroughfares
- Maintain the highest levels of security ensuring that guests' rooms are secured after cleaning, keys are kept secure at all times and immediately reporting any suspicious behaviour or characters
- Report any faults of equipment to maintenance immediately and also any faults within guest bedrooms or in public/staff areas
- Train new team members ensuring that Rudding Park standards are adhered to
- When necessary, supervise junior members of the team including management trainees
- Undertake any periodic cleaning requirements as necessary.
**About You**
- Ability to manage a team to deliver excellence every time.
- Previous hotel supervisory experience or self-catering property experience essential.
- Great attention to detail.
- The ability to multi-task and work efficiently.
- Excellent verbal communication and guest service skills.
- A positive and friendly attitude and be willing to work as part of a team.
- Must be reliable, polite and well presented.
- Driving license essential.
**About Rudding Park**
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
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