Floor Server

The Big Fang Collective are now recruiting for Sicker Than Yo Average **Floor Servers** in our venue but the question is do you have what it takes?

**Who are The Big Fang Collective?**

The Collective includes our multi-site venues, Golf Fang & Birdies Bar, promising you plenty of fun, positivity and teamwork, because teamwork makes the dream work right?

We are looking for super creative and organised individuals to bring lots of energy to the table to make our guests feel right at home. If you bring the hard work and good vibes, we will give you the opportunities to push our brands forward whilst taking your skills and experience to the next level

Born in the creative hub of Liverpool and expanded into Newcastle, Birmingham and soon to be Glasgow, Sheffield and Cardiff, our mission is to **change the way UK enjoys itself** by creating new experiential ways for our guests to have the most fun, social experiences that will **blow people’s minds** when they visit one of our venues.

Working in such visually immersive spaces means we are a family of individuals showcasing our creative skills and we are excited for you to become part of our concept combining crazy golf, theatre, cocktails, DJs and the most magnificent street art you’ve ever laid eyes on.

**Let’s get to the detail shall we?**

As an amazing Floor Server, it is your role to make sure our guests receive the highest standard of service possible and have the best time We are not just an activity, we are an experience, so we want our guests to be super comfortable and happy throughout their visit.

**Have you got what it takes?**

We are looking for individuals with exuberant personalities that can help us to deliver outstanding experiences for our customers, with a passion to provide **THE BEST** experiences for our guests. Full training on brand values, products and service standards will be provided to any individual successful in this process.

**Essential**
- Customer service experience
- Effective communicator
- Effective time management and organisation skills
- PC literate with ability to use booking systems and mobile devices for drinks orders

**Desired**
- Previous experience in hosting or serving
- Basic knowledge of bar products
- Cash and payment card handling experience

**Showcasing your fantastic customer service skills will be the top priority and your role will include**:

- You will be there to welcome guests so first impressions count
- Organising the golf process and explaining this clearly around the venue, sharing the course rules and managing the flow of guests playing golf.
- Providing any pre-booked items through packages so organisation and a can-do attitude is key
- Taking orders so guests can enjoy making their way around without going to the bar.
- You will be passionate and knowledgeable about our products and services.

**Our Sicker Than Yo Average Offer**:

- Opportunity to work at an iconic venue delivering fun everyday
- Free golf and 50% off drinks at all venues for employees, along with great discounts for family and friends
- 24/7 access to a free, confidential BUPA employee assistance programme.
- Flexible benefits programme including Perks at Work, Gym Discounts and Cycle2Work
- Competitive hourly rate
- Stakeholder pension scheme
- 28 days holiday a year
- Ongoing training and career development

**Want to join our amazing team?**

If you want to work in a fun, vibrant and growing business, we have competitive rates of pay and excellent opportunities to progress.

We can’t wait to hear from you

**Job Types**: Part-time, Permanent

**Salary**: £10.92 per hour

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Cardiff, CF10 2EN: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Hospitality: 1 year (required)

Work Location: In person