Customer Co-ordinator

2 weeks ago

Newtownabbey, United Kingdom TRP Services 2 Full time

JOB TITLE **CUSTOMER COORDINATOR**

**CALL TRACY IN CONFIDENCE ON 077123 23536**

REPORTS TO PRODUCTION MANAGER

**JOB PURPOSE:

- **

To schedule customers work in conjunction with the production manager & operations manager, in line with company Service level agreements and available capacity

Providing an effective professional and courteous customer service.

**JOB SPECIFICATION**

Responsible for:
1. Customer order processing - including data entry & order approval

2. Scheduling Customers Orders - working closely with production manager/yard supervisor, the Transport Manager and the Sales Team to balance customer requirements with production capacity and operational efficiencies

3. Close coordination with the Transport Manager to support the balancing of customer requirements with optimising the daily transport plan / efficiencies

4. Customer order query handling (order amendments)

6. Complaint handling - receiving and passing on to relevant dept

7. Filing of orders in a timely and accurate manner

8. Communicate and provide information by relevant methods internally and externally to assist and facilitate efficient organisational operations and processes

9. Maintain excellent relations with existing and potential new customers

10. Answer incoming calls in a professional, timely and accurate manner.

11. Servicing customers / visitor / drivers presenting at the front reception area to include: Confirmation on induction register or prompt induction, Providing PODs and handle payments, deal with queries or redirect if necessary

12. To carry out other duties and reasonable requests as identified by management, including assisting other personnel with workloads and covering for holidays / absenteeism

TRP "The Right People" are a Recruitment Company acting on behalf of "Our Client"

TRP "The Right People" are an Equal Opportunities Employer

**Job Type**: Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Newtownabbey, County Antrim: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: TBIMMEDIATE
Expected start date: 19/06/2023

  • Stores Co-ordinator

    1 month ago

    Newtownabbey, United Kingdom EJC Contracts Ltd Full time

    The EJC Contracts family is expanding! At EJC Contracts we work smarter, together, being agile and responding with the speed our business and customers demand - without compromising on quality. We stay focused, performing at our best to ensure we are focused on hitting targets and goals together. We strive for excellence, paying attention to the detail,...

  • Project Co-ordinator

    4 weeks ago

    Newtownabbey, United Kingdom VANRATH Full time

    VANRATH are thrilled to be assisting a thriving Services based company with the recruitmentof an **Project Co-Ordinator **to join their fun and friendly **Mallusk** team. - This company is reknowned for a fantastic workplace culture and progression opportunities_ Monday - Friday (9am - 5pm). **Permanent** position. - Real and tranparent opportunites to...

  • Customer Service Administrator

    4 weeks ago

    Newtownabbey, United Kingdom Capita Full time

    Are you an innovative, customer focused individual who enjoys completing projects? We are looking for an empathetic customer service coordinator to join our team based 50% home and 50% Newtonabbey, Belfast on a full-time basis, with flexible hours available. **Job title**: Customer Service Administrator The Customer Service Administrator will go above and...

  • Internal Sales Rep

    1 month ago

    Newtownabbey, United Kingdom Black Fox Solutions Full time

    **Internal Sales** **Co. Antrim** **£23-28k (DOE)** Internal Sales role with a leading manufacturing company! Working Hours: 8.30 -5pm or 9-5.30pm Monday - Friday **The role**: - Processing sale orders and quotations - Manage key accounts and develop customer relationships - Lead generation from referrals - Identify new business opportunities -...

  • Internal Sales Coordinator

    4 weeks ago

    Newtownabbey, United Kingdom Black Fox Solutions Full time

    **Internal Sales Coordinator** **Co. Antrim** **£26-28k (DOE)** Internal Sales Coordinator role with a leading manufacturing company! Working Hours: 8.30 -5pm or 9-5.30pm Monday - Friday **The role**: - Processing sale orders and quotations - Manage key accounts and develop customer relationships - Lead generation from referrals - Identify new...

  • Internal Sales Rep

    4 weeks ago

    Newtownabbey, United Kingdom Black Fox Solutions Full time £23,000 - £28,000

    Internal Sales Co. Antrim£23-28k (DOE) Internal Sales role with a leading manufacturing company! Working Hours: 8.30 -5pm or 9-5.30pm Monday – Friday  The role:Processing sale orders and quotationsManage key accounts and develop customer relationships Lead generation from referrals Identify new business opportunitiesArranging appointments for field...

  • Internal Sales Coordinator

    1 month ago

    Newtownabbey, United Kingdom Black Fox Solutions Full time £24,000 - £30,000

    Internal Sales CoordinatorCo. Antrim£26-28k (DOE) Internal Sales Coordinator role with a leading manufacturing company! Working Hours: 8.30 -5pm or 9-5.30pm Monday – Friday  The role:Processing sale orders and quotationsManage key accounts and develop customer relationships Lead generation from referrals Identify new business opportunitiesArranging...

  • Gluing Operative

    4 weeks ago

    Newtownabbey, United Kingdom Industrial Temps Full time

    Our client, a leading packaging solutions company are seeking a **Gluing Operative** to join their busy team, based in **Mallusk.** **Pay Rate**: £11.20 Per Hour + Holiday Pay **Working Hours**: Rotating shifts Shift 1: Monday & Tuesday 6am - 2pm, Wednesday & Thursday 2pm - 10pm, Friday 11:30am - 5pm Shift 2: Monday & Tuesday 2pm - 10pm, Wednesday &...