Housekeeping Supervisor

4 weeks ago

London, United Kingdom Best Staff Solutions Ltd Full time

Best Staff Solutions is recruiting a Supervisor for a 5* Hotel in Westminster Area -London. We are acting as a recruitment agent for our client.

**SCOPE OF POSITION**

To be distinctive in guiding and training Room Attendants on your allocated and checking the standards of cleanliness in the vacant and occupied rooms to deliver the ultimate and seamless guest experience. To ensure all bedrooms, corridors, staircases, and service areas are kept to the highest standard of cleanliness to meet the hotel standards and to act as an ambassador of our client values during your interaction with guests and colleagues.

**RESPONSIBILITIES**

**Operation**
- To provide day to day direction & allocation of tasks for room attendants and house porters on the floor
- To participate in or lead morning departmental meetings and/or training sessions
- To liaise with other departments to ensure positive communication and offer support.
- To maintain effective communication with the housekeeping department and escalate any issues or problems to Senior/Head/Executive Housekeepers
- To ensure smooth running of housekeeping team through effective teamwork
- To report any maintenance faults and to ensure that repairs are carried out.
- To maintain excellent grooming standards
- To interact in an intuitive, warm, generous and professional way with all guests, anticipating their needs and responding to any requests
- To be knowledgeable of all the hotel service/outlets to respond to any guest requests/requirements and work in a warm manner with the Front of Office and Guest relation Teams.
- To ensure that the team uses Knowcross to communicate smoothly.
- To report and to follow up on any engineering issue in Knowcross
- To be aware of the status of all rooms, to follow up and to respond promptly to any room queries i.e. room placed in Q, from the Front office team
- To be flexible in your working hours, in-line with business requirements
- Always well-groomed according to the hotel grooming guidelines,
- Always ensure your uniform is clean and in good condition.
- Be flexible according to the business needs.

**Leadership**
- To lead, motivate and coordinate room attendants to enhance performance, achieve department.

objectives and service standards
- To provide effective day to day communication with guests, colleagues and other teams
- To ensure spring cleaning occurs as per the cleaning schedule and review once complete
- To spot check departure rooms and check all VIP rooms as soon as they are serviced and give back to the rooms controller in a **timely manner**:

- To spot check occupied rooms making sure they are cleaned and welcoming
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

**Health and Safety**
- Ensure that all potential and real hazards are reported immediately and rectified
- Be fully conversant with all departmental Fire, Emergency and BOMB procedures
- Emergency procedures are rehearsed regularly with attendance records, implemented and enforced to provide for the security and safety of guests and employees
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department

**QUALIFICATIONS, SKILLS & EXPERIENCE**

**Essential**
- Ability to communicate clearly and efficiently in English.
- Recent experience within in 5-star hotels or a similar role
- Market knowledge of competitors and event industry trends
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
- To provide exceptional service for the guests with **attention to details.**
- Able to work within a team
- Ability to multitask and remain calm under pressure
- To be detail-oriented

**Desirable**
- Previous experience managing or supervising a team.
- An understanding of the luxury sector.
- A passion for hospitality.

**Job Types**: Temporary, Full-time

**Salary**: From £16.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift

Work Location: In person

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