Twilight Client Care Advisor

3 weeks ago

Nottingham, United Kingdom The Vet Full time

Are you an enthusiastic individual ready to join our team? We require a client care advisor to deliver exceptional care to our clients and their pets at The Vet, Nottingham.

Who are we?

The Vet is a high quality veterinary healthcare provider, offering a full range of affordable small animal veterinary services to clients. We offer a range of clinical services from preventative healthcare through to complex medical, surgical and orthopaedic procedures. We have superb, spacious, purpose-built surroundings with operating theatres, multiple consulting rooms, digital x-ray and an up-to-date Idexx in-house laboratory.

You will be supported to develop your skills and will have the opportunity to progress as we are a growing, thriving company with lots of new opportunities.
- Previous customer service experience working within a fast-paced environment (essential).
- Previous Veterinary experience (desirable).
- Proven track record of maintaining good working relationships with clients and colleagues.
- Excellent communication skills, both written and verbal.
- Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure.
- Outstanding telephone manner with the ability to build rapport with customers quickly.
- Self-motivated and able to work on own initiative.
- Excellent attention to detail.
- Proficient in using Microsoft Office packages including Word, Excel, PowerPoint and Outlook.

This role will involve:

- Welcoming and registering new customers.
- Booking in customers and making sure they receive gold standard care.
- Answering the telephone and dealing with a range of customer queries.
- Ensuring correct medicine is being given out according to the Vet’s prescription.
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning in paperwork, filling in forms etc.
- Taking payments.
- Promoting offers and services.
- Help wherever needed with animal restraint or animal care.
- Completing administrative work such as insurance claim handling and client correspondence.

**Benefits**:

- Salary dependent on experience.
- 20 days holiday plus bank holidays.
- 5% pension contribution (after probation period).
- Staff Discount.
- Free lunch Fridays.
- Cyclescheme.
- Supportive environment and a great place to work.

Working Hours:
Your standard working hours will be 20 hours per week. You will also be part of our twilight rota, working Monday - Thursday 5pm-11pm.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£21,000.00 per year pro rata

Work remotely
- No

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: Up to £20,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- Veterinary: 2 years (preferred)
- Customer Service: 2 years (required)

Work Location: One location

Reference ID: Veterinary receptionist - Full Time

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