Front of House

4 weeks ago

Edinburgh, United Kingdom The Row Dental Full time

**Join Our Exclusive Five-Star Cosmetic Dental Clinic**

**Responsibilities**:

- Greeting patients warmly upon arrival and checking them in for appointments.
- Answering phone calls and addressing existing patient enquiries or concerns promptly and courteously.
- Coordinating patient flow and ensuring timely seating in the waiting area.
- Assisting with maintaining cleanliness and organisation in the reception area.
- Collaborating with the dental team to ensure seamless coordination of patient care and exceptional customer service.
- Educating patients about dental procedures, services, and post-treatment care instructions as needed.
- Upholding patient confidentiality.
- Assist with opening and closing duties as assigned.

**Qualifications**:

- Previous experience in hospitality, customer service, or front desk roles preferred.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong interpersonal skills and the ability to build rapport with patients and colleagues.
- Proficiency in using computer software for scheduling appointments and managing patient records.
- Exceptional organisational skills and attention to detail in managing administrative tasks.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Knowledge of dental terminology and procedures is a plus but not required.
- Flexibility to work occasional evenings or weekends based on practice needs.

**Benefits**:

- Competitive salary hourly rate
- Performance linked bonus
- Retirement savings plan
- Paid time off and holidays
- Professional development opportunities

Join our team and become an integral part of providing exceptional patient care and service at our dental practice. If you have a passion for hospitality and a desire to make a positive impact on patients' experiences, we encourage you to apply.

Pay: £12.50-£15.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Health & wellbeing programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

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