Send Operations Assistant

4 weeks ago

Chelmsford, United Kingdom Essex County Council Full time

About the role

**SEND Operations Assistant**

Apprenticeship, Full Time

Up to £23,374 per annum (pay award pending)

Location: Chelmsford

Working Style: Fixed-base worker

Closing Date: 29th March 2023

**About Us**:
**Are you looking for a new opportunity to combine paid work with study and achieve a qualification? Are you looking to become a crucial part of a friendly, welcoming and high achieving team? This could be the opportunity you are looking for**

**Benefits**:

- Healthy work life balance; flexible and hybrid working options.
- Wide range of learning and development opportunities.
- IT equipment and home-working equipment supplied.
- 25 days annual leave + bank holidays + choice to buy extra.
- Generous Local Government Salary related pension scheme.
- Access to hundreds of discounts and benefits through Essex Rewards.
- Access to our health and wellbeing support platform with LifeWorks.
- You will have the option to complete a Business Administrator Level 3 apprenticeship qualification via Adult Community Learning (ACL)

**What our apprentices say**:
“I really enjoyed my apprenticeship with ECC, I loved that the majority of the apprenticeship is on the job learning and mínimal classroom work. The opportunities for career development have been much wider than I originally thought, and the apprenticeship is such a great way to start your career and get your foot in the door with your local council/ government”

“As an apprentice currently working at Essex County Council, I can confirm that it is a very rewarding role. I’m proud to be a part of this team and you will be too”

**The Role**:
Essex County Council has embarked upon a programme of change for provision and services with the ambition to profoundly improve the outcomes and life experience of children and young people with Special Educational Needs and Disabilities (SEND). Our vision is for a SEND system which identifies and assesses need at an earlier stage and which provides appropriate and impactful support without such high dependence on Essex County Council’s statutory services.

The SEND Operations Assistant provides administration and support to deliver ECC’s statutory duties for SEN assessment, monitoring and review.

**About You**:
You will:

- Be educated to RQF level 2 or equivalent by experience.
- Possess a thorough knowledge of the SEND Code of Practice 2015 and knowledge or experience of working with young people with SEND.
- Have evidence of continuing professional development relating to the LA’s statutory duty relating to CYP with SEND.
- Have excellent verbal and written communication and interpersonal skills, including an ability to engage positively within difficult conversations.
- Be experienced in working successfully as part of busy team in a business support or administrative environment.
- Have effective time management and prioritisation skills with the ability to manage own workload under pressure and adapt quickly and effectively to changing circumstances/situations.

**Essential Requirements for the role**:

- Functional Skills Level 1 in Maths and English (or equivalent), which is a Grade D/E or 2/3 to begin the apprenticeship.
- Ability to reach a Level 2 Functional Skills in both Maths & English by the End Point Assessment (EPA), if you do not already have this.

**What will you be doing?**

You will assist with the delivery of routine administrative tasks, dealing with day-to-day work including (but not limited to):

- Maintaining a specified allocation of children and young people (CYP) with existing EHCPs. This will include the carrying out of all statutory processes relevant to each child and young person and their EHCP (annual review, amendment to EHCP, cease EHCP, IPRA,), taking responsibility for the progression of all allocated statutory work such that statutory timescales are met.
- Coordinating and securing school placements for CYP at points of transition and liaising with relevant internal and external partners as appropriate. Ensuring ECC’s Admissions Team are advised of decisions. Co-ordinating the amendments of the EHCP following change of placement.
- Recognising issues around individual CYP (attendance, safeguarding, lack of progress) and alerting senior managers, recommending and/or seeking advice on next steps.
- Prepare and present information relating to the EHCPs within their allocation for submission to various decision-making panels and undertaking any follow-up work identified by the panel meeting, sharing the decisions with parents and partner agencies. Communicating and explaining decisions which are not always positively received both verbally and in writing.
- Representing Essex SEND services by acting as a frontline contact for parents/carers, CYP, schools, settings and other partner agencies. Recognising where issues need to be escalated. Recognising safeguarding concerns and acting accordingly. Signposting service users to relevant teams where appropri

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