Management Concern Coordinator

6 months ago


Nottingham, United Kingdom UPS United Kingdom Full time

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**FUTURE YOU **turns a hand to anything and everything.

Management Concerns Coordinator - UPS Nottingham

**Working hours**:
Monday - Friday: 09:00 - 17:00

**What you’ll get**:

- A salary of £22,600
- Company pension scheme, discounts at major retailers (like Apple), cinemas and attractions (such as Alton Towers and The London Eye), plus many more benefits
- Opportunities to progress - thanks to our ‘promotion from within policy’

**What you'll do**:

- Review and dispatch EU, UK, IE management concerns using UPS systems
- Assign and monitor cases to the relevant CEC queues
- Communicate to senior level UPS management
- Liaise with different UPS departments and key stakeholders throughout Europe
- Dealing with customer concerns and queries when required ensuring feedback provided to customers in a timely manner.
- Maintain a detailed record of all correspondence, communication and shipment history documentation
- Update UPS systems with all applicable information
- Maintain knowledge and awareness regarding UPS services and any change to UPS procedures
- Uphold highest standards of professionalism and customer service at all times

**What you’ll need**:

- Excellent customer service and problem-solving skills
- An excellent telephone manner
- The ability to work well under pressure, often to strict deadlines
- The flexibility to cope with changing duties and priorities - often at short notice

**How we recruit**:
UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

**A bit about a big business**

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognised and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories worldwide. #MONPOST

Apply

**Employee Type**:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.


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