Disclosure Officer

Good communication skills are key to be able to deal with the general public, who may be distressed or have communication difficulties, whilst remaining professional and supportive.

It is essential to have an aptitude to learn the rights of access to data held by the Trust in accordance with key laws such as the Data Protection Act 2018 & the General Data Protection Regulations, Access to Health Records Act 1990 and Access to Medical Reports Act 1988, on the job training will be provided.

Communication and Working Relationships
- Work with members of the public and third parties, including solicitors, police, government bodies and other NHS providers to establish relevant data for disclosure.
- Liaise with all levels of staff to obtain advice, guidance and access to the data held relevant to the request, including clinical and corporate teams.
- Work very closely with colleagues in the Disclosure Team and wider Information Governance Team to ensure that processing is efficient and effective, following agreed operating procedures.

Management and Personal Development
- Maintaining and developing processes for the management of Subject Access Requests throughout all areas of the Trust.
- Be willing to undertake training on the different health record systems and software utilised by the Trust.

Clinical Activities
- Accurate tracing of all medical records that have been transferred to the Information Governance Department in response to a request.
- When appropriate seek clinical advice in relation to processing of a request.

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

For full information of the roles and responsibilities of this role, please see the attached job description and person specification.