Inbound Sales Advisor

5 months ago

Chelmsford, United Kingdom Giant Group Full time

Promoting the benefits of Giant’s product range to prospective leads

At **Giant Group **we have an exciting opportunity for an **Inbound Sales Advisor - Live Chat **to join our growing team.
- Location: Chelmsford
- Essex
- Salary: £23,000 plus commission
- Hours: 37 hours per week, Monday to Friday within the UK service hours
- Tenure: Permanent

**About us**

Incorporated In 1992, Giant Group is a workforce management solutions provider, dedicated to transforming the way businesses manage their global contingent workforce.

We’re proud to offer a scalable end-to-end solution, including vendor management, screening, timesheet, bill and pay as well as a range of global employment options. Our proprietary software combined with our award-winning support services is what sets us apart and everything we do has a focus on the client experience.

We have a proven track record of enhancing operational efficiency and reducing costs for our clients, whilst helping them avoid risk and remain compliant.

**About the role**

**Your ultimate objective **is to onboard new clients from a mixture of inbound enquiries and agency referrals to maximise revenue contribution by providing unrivalled levels of customer service.

Key responsibilities of the role include but are not limited to;
- Ensuring information is provided in a compliant manner by following company policy and adhering to industry and statutory legislations.
- Answering large volumes of messages and live chats whilst providing exemplary customer service to our potential customers.
- Liaising with colleagues, management, internal department, external employment agencies and/or hirers on the client’s behalf to resolve queries.
- Objection handling - respond promptly to customer enquiries, handle and resolve customer complaints at enquiry stage.
- Obtain and evaluate all relevant information to handle product and service enquiries.
- Go the “extra mile” by providing a great service on the products we offer.

**About you**

Ideally you would have at least 1 years’ experience in a customer service or onboarding role and can demonstrate a consultative approach in explaining how giant’s products can meet potential new client’s requirements, highlighting the benefits and explaining the product features as compared with competitor offerings and completing outstanding enquiries in a timely manner.

You must be comfortable working in a fast paced environment, you have great enthusiasm and attitude for the role, a high level of resilience and strong written and verbal communication and emotional intelligence.
- Proficient in Microsoft office Knowledge or experience of live chat
- Understanding and striving to achieve the **Giant **people values is essential.

**Career path**

Your career path at **Giant **will be consistent with how well you are carrying out your current role including reference to whether you have met or exceeded your objectives and importantly how you demonstrate the **Giant **people values.

Understanding your aspirations ultimately helps us to guide your individual career path whether it is in your current role or in a different role that your skills and knowledge can be developed.

In this role your career path is to become Welcome Team Advisor, Supervisor, Assistant Welcome Team Manager and Welcome Team Manager. Alternatively, a move into Sales where you can become a Business Development Executive, Senior Business Development Executive, New Business Consultant, Senior New Business Consultant, Key Account Manager and Account Director or work in Sales exclusively for any of our sister companies in screening, financing or corporate markets

**Job Types**: Full-time, Permanent

Pay: £23,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (required)
- Inbound sales: 1 year (required)

Work Location: In person

Reference ID: WTA Chelmsford

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