Customer Service Advisor

3 months ago

Prestatyn, United Kingdom W R Davies Motor Group Full time

Service Advisor

W R Davies Prestatyn

Can you bring a passion for incredible customer service to a new career as Service Advisor at Drivers of Prestatyn Ltd?

As one of the UK's leading Citroen and Peugeot retailers, we're dedicated to providing a personalised, value service for our customers. We're looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.

Our valued staff are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Advisor, you'll take care of our customers' service bookings, whilst offering advice and keeping customers fully informed throughout the time their car is with us.

**What does the role of Service Advisor involve?**
- Provide estimates for work, and book in service and repair work for our customers' vehicles
- Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
- Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell

**What qualities do I need to succeed in the Service Advisor role?**
- Background in customer service and an interest in the automotive industry, whether above or below the bonnet
- Flawless organisation skills, and confidence with using computer systems
- Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
- Dedication to providing an incredible service, with a passion for making our customers happy

**Salary**: £24,500.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Prestatyn (required)

Work Location: In person

Reference ID: Customer Service Advisor

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