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Receptionist (Part-time)

4 months ago

Leicester, United Kingdom Sue Young Cancer Support Full time

**Receptionist - Part Time / Job Share**

SYCS is a local independent charity based in the west end of Leicester. We provide emotional and practical support for patients, their friends families, and carers. Our services include Counselling, Complementary Therapies, Activities and Support Groups.

An opportunity has arisen for a caring, dedicated individual to join our small ambitious team. We are looking for a people person, someone who will provide a warm welcome to our clients. Our service users are a mixture of cancer patients and their carers so being compassionate and caring is a must.
To join our small team, you must be willing to take on the ad hoc duties, always putting the needs of our clients first.

This role is available to start immediately.

**Grade**:Scale 1 £20,258
**Hours of work**:
20.5 hours **, **Part Time, Permanent,
This is a job share role, we are looking for someone to cover, Tuesday 2pm - 8pm,
Thursday & Friday 9am - 5pm.

**Responsible to**: Charity Manager’s PA

**Job Context**
To ensure the smooth running of the charity, meeting and greeting service users.

**Main Duties (but not limited to)**
- Meet and greet service users, offering and making refreshments, ensuring clients sign in for health and safety.
- Book and manage appointments electronically, sending reminders to clients, dealing with cancellations.
- Answering calls, dealing with clients in an empathic, patient manner.
- Ensuring messages are passed on to relevant team member clearly and in a timely manner.
- Keep reception clean and tidy.
- Keep kitchen safe and tidy.
- Setting up hall for groups and activities.
- Supporting management with clerical duties.
- Dealing with suppliers, ordering general office/ kitchen supplies, ensuring everything is adequately stocked.
- Taking card payments
- Managing Donation log and completing gift aid form.
- Managing petty cash and sending weekly reports to accounts department.

**Cancer Care For ALL**

Registered Charity number 1124057 - A company limited by guarantee registered in England number 6362972

**Helen Webb House**

**35 Westleigh Road**

**Leicester, LE3 0HH**

**Tel: 0116 223 0055**
- Ensuring charity databases are up to date.
- Filing and maintaining data according to GDPR procedures.
- Acting as the face of charity, promoting services, signposting clients to relevant service.
- Work in close partnership with the rest of the organisation to continuously adapt and respond to client needs.
- Ad hoc tasks as and when needed.

**Person Specification**
- Essential_
- Experience of working in a client facing role as a receptionist, minimum 2 years.
- Diary and appointment management.
- Experience of multitasking, this role can be demanding at times and several issues can arise at once, so it is key the individual is able to remain and composed under pressure.
- Knowledge and understanding of GDPR and filing to regulations
- Confident and proficient in Microsoft suit, including teams.
- Desirable_
- Charity / Non-profit experience

**Benefits**
- Onsite Parking
- CPD
- Job Share

We thank you for your interest in our organisation.

**Cancer Care For ALL**

Registered Charity number 1124057 - A company limited by guarantee registered in England number 6362972

**Job Type**: Part-time
Part-time hours: 20.5 per week

**Salary**: From £20,258.00 per year

**Benefits**:

- Company events
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leicester: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 16/06/2023
Reference ID: SUE06