Library Experience Coordinator

1 week ago


Manchester, United Kingdom Manchester Metropolitan University Full time

**Library Experience Co-ordinator**
- Do you have experience of managing a team in a busy customer focused environment?
- Are you looking for a new challenge?
- Can you bring your skills and experience to a dynamic library setting?

If you are a forward-thinking team leader who likes to drive innovation, loves developing team members, and has experience of creating a friendly and inclusive environment that thrives on excellent customer service, then our Library Experience Team could be the opportunity for you

**As a Library Experience Co-ordinator you will**:

- Take responsibility for service delivery and operational activity, providing positive and timely responses to customer feedback and escalated complaints.
- Manage and support the Library Experience Advisers and Assistants so they deliver consistently excellent services, face to face and online.
- Work with other Library managers in the planning, management, and delivery of projects in support of key organisational objectives.
- Have a passion, ability, and experience in delivering high levels of customer service and effective communication.
- Have experience of managing or supervising a team within a customer service environment.
- Be able to identify and resolve problems that arise on a day-to-day basis.

We have a full-time vacancy (35 hours per week). Evenings, weekend, and bank holiday working will be required.



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