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Operations Leader

1 month ago

Swindon, United Kingdom GBR Recruitment Ltd Full time

**GBR Recruitment Ltd are working exclusively with a further education / professional training courses provider, who are recruiting for an experienced Operations Leader to manage the fulfilment of the available courses & to drive revenue levels (RemoteHome Based role), with a target of 100% fulfilment levels with no course slot left unfilled.**

You will have a strong commercial acumen, with strong operations management skills that are accompanied by a real passion for delivering the highest level of customer service.

You will be someone who is truly focused on the highest quality of service delivery & someone who ensures their teams deliver a 5 star offering, to all those wanting to book onto an online or class room based training course, focused on 100% fulfilment forall available training slots.

**This role will require strong day to day operational management from an efficiency & fulfilment of courses perspective, focused on increasing bookings & increasing the revenue levels of the business,** ensuring your bookings team are workingto set KPI's (you will create & implement these), as well as driving real change management / CI across the Training Events Customer Service & Planning teams.

**You will be an experienced innovative Operations Manager / Lead, who can challenge "The Status Quo"** by investigating current working processes & practices, improving them where needed to take the business on an upwards curve not downwardspiral.

**You will be a commercially astute leader, focused on increased profits, reduced costs & growth.**

**Process Improvements will be one of your key skills**, along with the ability to mentor, coach, lead & motivate teams to be the very best they can be in their day to day roles, promoting a positive upbeat culture.

As well as an operational lead, you'll also have the desire to assist in moving the business forward strategically.

**Duties**:

- Responsible for Commercial & Operations Management of the service delivery CS teams.
- Responsible for the effective & successful leadership of training course bookings fulfilment (full capacity).
- Driving change management across the CS team & delivering service improvements quickly.
- As a modern, disruptive & inclusive leader you will drive continuous improvement measures.
- Motivating & Coaching the Course Booking Teams & Team Leader to achieve gold standard CS.
- Supporting the fulfilment of all available course slots, whilst growing training course income streams, so that the business can continue to thrive & develop its service offerings further over the coming years.
- Driving revenue & profit margins, across On-line courses & Class room based training courses.
- Analysing fulfilment data, utilising insights effectively to ensure all training courses are full.
- Delivering Business Culture improvements & promoting the companies full inclusion & diversity values.
- Promoting Agile ways of working, driving top level performance plus cross training the teams to excel.
- Create & Implement operational KPI targets, motivating the teams to achieve & exceed these.
- Activities on reducing costs, improving quality, driving efficiencies & output levels.

**Attributes**:

- Strong commercially minded Operations Leader / Manager with a passion for high end customer service.
- A proven implementer of change management, with a focus on continuous improvements.
- A passionate mentor, coach & manager who has strong emotional intelligence / empathy (at all levels).
- Used to driving revenue streams, increasing profit margins, sales conversions & customer service.
- From a training, education services, further education services or customer service / sales background.
- Strong CRM system skills (SAP, Salesforce, etc..).
- A strong professional communicator at all levels, internally & externally.
- B2C sales / customer service experience is a benefit.
- Training Courses / Further Education Qualifications knowledge could be useful but not a must
- Charity / NFP experience also could be useful, but again not a must

Interviews to take place ASAP, with an immediate start for the right person (depending on notice period).

**A PURELY HOME BASED ROLE

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