Cafe Assistant

3 weeks ago

Alfreton, United Kingdom The Air Ambulance Service Full time

**About us**:
The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centred on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.

We are at the forefront of innovative clinical care, and we challenge boundaries.

Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.

We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.

Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.

**Job title: Cafe Assistant**

**Location: Alfreton cafe**

**Hours: 16 Hours per week (including weekends)**

**Hourly rate: £10.90 per hour**

**Closing date: 6th February 2024**

**Job Purpose**

The Cafe Assistant will provide a first-class service to all Cafe users, support in all aspects of the work of the Cafe to ensure it runs smoothly and efficiently, and maintain a welcoming, friendly atmosphere within the cafe area. The post holder will often be the first point of contact, responsible for providing good quality, efficient customer care for people accessing the cafe. Customer service, engagement, stock control, guiding volunteers, compliance, operations are key to this role.

**Key Responsibilities**
- Responsible for providing excellent customer service and dealing appropriately with all incoming enquiries regarding the Café directing them where necessary to the appropriate person in an efficient and prompt manner.
- Responsible for maintaining the cleanliness and tidiness of the cafe area and kitchen, making sure they are always safe and accessible. They will prepare and serve food from set recipes, and will ensure that the Cafe area, equipment, and contents are properly maintained in immaculate condition.
- Helping lead and engaging with a multi-disciplined team of both paid employees and volunteers. They will grow the team with the charity's values of Courage, Compassion, and Creativity.
- Ensure compliance with health and safety and food hygiene, record keeping, and assist the manager with other tasks associated with running a Cafe.
- Meet targets to ensure the Cafe grows.

**Compliance Responsibilities**

All colleagues hold additional responsibilities regarding:

- Health & Safety and Environment.
- Safeguarding
- Data Protection
- Equality, Diversity, and Inclusion
- Quality
- You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.

**Person Specification**
- Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
- Collaborative approach to achieving departmental and wider organisational objectives
- Passion for the work that TAAS does
- A flexible approach to allow adaptability to the changing needs of the organisation
- Excellent customer care and Engagement skills
- Organised and focused
- Great team player
- Passionate about delivering exceptional customer service

**Environment**:
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and the value of having a diverse workforce is recognised. Recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

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