Relief Housing Officer

3 weeks ago

Hemel Hempstead, United Kingdom Hightown Housing Association Full time

**About the role**

Do you have housing management experience and a passion for engaging with residents?

We are looking for a Relief Housing Officer to be part of our team providing a highly professional customer focused Housing Management service to the Association's residents in rented accommodation.

Duties will include:

- The housing management in a relief capacity to provide support to patch officers
- Carrying out tenancy reviews
- Taking action against tenancy breaches
- Working with the income recovery team to ensure appropriate action is taken to deal with arrears of rent and charges.

You will seek to improve the level of service in response to changing residents' demands, regulatory requirements and best practice.

**About you**
- be an excellent communicator both orally and in writing
- be able to build and maintain effective working relationships with internal and external customers
- have knowledge of the housing sector and housing management experience
- have excellent time management skills with the ability to prioritise and manage a varied workload

We are looking for passionate people who with a 'can-do' attitude who are driven by the desire to make a difference.

**Due to the nature of the role you must have a driving licence and access to a vehicle.**

**The Benefits**

In return for your hard work and commitment, we offer a benefits package which includes:

- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
- £32,724 pa for a 35 hour a week contract
- Regular support from your line manager and colleagues
- Annual bonus based on satisfactory performance
- Monthly attendance bonus on top of your basic salary
- Annual salary and cost of living review
- Commitment to health and wellbeing with the Five Ways to Wellbeing
- Ongoing professional development and support to deliver outstanding support
- Workplace pension scheme and life assurance of three times your annual salary
- Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
- Friendly and supportive team environment
- Employee assistance helpline
- Mileage paid for car usage
- Well-equipped on-site gym

**Closing date: Sunday 29th January 2023**

**Interview dates: Friday 3rd February 2023**

**We are an Equal Opportunities Employer**

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