Refuge Assistant

**Female Applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9. Paragraph 1 of the Equality Act 2010Summary**

The role is based in our refuge services and will focus on housing management, general housekeeping duties, liaising with contractors and providing support to clients that compliments the support provided by the Specialist Domestic Abuse Practitioners. there are opportunities for training to progress to Specialist Domestic Abuse Practitioner Roles.

At Vale Domestic Abuse Services we use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your CV we'll be asking you to answer questions to test skills needed for the role. The responses are then anonymised, and reviewed in a random order by members of our team. We will be asking you to upload details of your work history and your qualifications to meet safer recruitment requirements.

**Some extras for you**

Vale Domestic Abuse Services offers great benefits:

- employer pension contributions
- 26 days holiday plus bank holidays (pro rata for part time employees)
- up to 1 week sickness leave from week 1
- health cash plan
- employee assistance programme

We have a colleague group which organise fun things to participate in if you would like

**What this job does**
- General housekeeping and cleaning across all our accommodation, including staff areas, offices and bathrooms
- Prepare rooms in readiness for accessing across all accommodation sites
- To ensure that our accommodation is appropriately stocked with the resources necessary to keep accommodation clean and maintained
- To launder bed linen, towels and duvets as flats become vacant
- To carry out regular housing management/health and safety checks and deal with any maintenance issues arising
- To liaise with contractors and suppliers as necessary
- Complete fire alarm test weekly, ensure all fire extinguishers are checked and correctly located
- Monitor, record and follow up on any health & safety concerns which arise
- Assist in any emergency evacuation procedures
- Undertake administrative duties associated with the role
- To assist in the day to day operations of our accommodation, complimenting support provided by the Specialist Domestic Abuse Practitioners. Including but not limited to supporting residents to move in and move out of accommodation, organising activities and introducing them to the local area
- To maintain the confidentiality of the women and children using the service and, in all matters, relating to the charity
- To be aware of the issues surrounding domestic abuse
- Be an ambassador for Vale DAS to ensure an effective, coordinated community response to survivors of domestic abuse and sexual violence and their children
- Demonstrate and positively promote Vale DAS values, culture and qualities
- Participate in team meetings, supervision, training either internal or external as requested by the line manager
- Work within the Policies and Procedures of Vale DAS
- Undertake any other reasonable duties that may be required
- Knowledge of awareness of domestic abuse and its impact
- Experience of housekeeping or cleaning within a residential or business premises
- Great communication and interpersonal skills
- Able to work in a team environment
- Ability to remain calm and respond appropriately to emergency situations
- Ability to maintain clear professional boundaries
- Ability to demonstrate behaviours that accord with our values: Curiosity, Kindness, Inclusive, Collaborative, Integrity, Self Awareness and Dedication
- A current valid driving licence, access to a car and insurance covering business use

**Job Types**: Part-time, Fixed term contract
Contract length: 18 months

**Salary**: £22,727.00-£23,149.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person