Centre Administrator

3 weeks ago

Walsall, United Kingdom YMCA Black Country Group Full time

**JOB DESCRIPTION**:
**Job title**: CentreAdministrator

**Main Location**: The SmallStreet Centre, Walsall, WS1 3PR

**Responsible to**:Head of Community andBusiness Development/Community Project Coordinator

**Working Hours**:30 hours per week, Mon - Fri 8am to 2pm/ 9am to 3pmas agreed.

**Salary**: £11.55 per hour + benefits

**Contract**: Fixed term until 31st March2025 (with possible extension)

**Background**: YMCA Black Country is a group of YMCA charitablecompanies & associated trading subsidiaries operating in the Black Countryand South Staffordshire area, delivering a wide range of community services.The services delivered includes supported housing, youth work, childcare andfamily support, substance misuse support interventions, skills and employmenttraining, and health & well-being services.

**Job Role**: Operating as part of the Programmesteam, reporting to the Community ProjectCoordinator, the post will provide the first point of contact, by telephone orface-to-face, for visitors to & users of The Small Street Centre. The post will also provide administrativesupport for the Centre in order to ensure the smooth operation of the SmallStreet Centre, maximising on income generation and partnership working.

**Dutiesand Responsibilities**

**1.** **General Front of House Duties**
- Deal withtelephone enquiries via the main Small Street Centre switchboard, handling anddealing with calls in an appropriate manner.
- Greetvisitors/users of the centre face-to-face, dealing with their requirements inan effective & professional manner.
- Maintain goodrecords and develop efficient filing through SharePoint/One Drive.
- Collate anddistribute incoming mail deliveries for Centre occupants.
- Provision ofoffice services to the Centre occupants e.g. reporting of repairs, invoicequeries and maintaining good relationships.
- Take bookings forthe Centres training / meeting room facilities and record on appropriatesystem.
- To assist in thepreparation of meeting rooms for conferences, and the service of refreshments.
- To work withother staff, volunteers and trainees in a supportive and professional manner.

**2.** **Personal Development**

Todevelop self within the post, undertaking training / supervision and appraisalas appropriate to ensure that relevant knowledge and skills are updated inorder to support the development of the Association.

**3.** **General**
- Be aware of theAssociations duty of care in relation to staff, residents and visitors and tocomply with the health and safety policies at all times.
- Establish and maintainpositive, constructive and professional working relationships with staff,residents and visitors and all other stakeholders of the Association.
- Be aware of and comply withall Association Policies and Procedures relating to your employment, includingcodes of conduct, safeguarding policies and equal opportunities policy and anystatutory regulation affecting your work. Act in a courteous way at all times in communications with bothcolleagues and other stakeholders.
- Respect prayer and devotional times that may takeplace from time to time in YMCA gatherings and related activities.

Ensure all work practice is inclusive, expressedthrough a wholehearted commitment to welcome those of all faiths and none.

In addition to the job set out in this job description the post holder may,from time to time, be required to undertake additional or other duties asnecessary within their capabilities and status to meet the needs of YMCA BlackCountry Group.
**Person Specification**:
**Administrator **SmallStreet Centre**

**Experience of**:
**Desirable**

**Essential**

Experience of dealing with members of the public at the front desk

Experience of dealing with members of the public on the telephone

Working independently on own initiative with very little day-to-day supervision

Experience of managing multiple priorities

**Knowledge and understanding**:
**Knowledge of third sector organisations**:
**Sound understanding of the need for a professional approach in dealing with members of the public both in person and on the telephone**:
**Skills**:
Excellent communication and interpersonal skills, with the ability to support professional credibility across the organisation

Strong prioritisation skills and ability to manage own workload

Ability to demonstrate attention to detail

ICT skills Microsoft Office Suite

Team player

**Personal Attributes**:
Ability to make decisions and use own initiative

Self-motivated

Creative and able to come up with new ideas

Prepared to learn new skills

**General**:
A commitment to equal opportunities in the workplace which creates a welcoming environment for people of all faiths and of none

To be in sympathy with the Christian Ethos and values of YMCA Black Country Group

Full clean driving licence and use of car

**THE POST HOLDER MUST AGREE TO AUTHORISE A FULL DISCLOSURE AND BARING SERVICE CHECK.

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