Team Leader

7 months ago

Edinburgh, United Kingdom Sheraton Grand Hotel and Spa Full time

**We are currently recruiting for a Sheraton Club Membership Executive to support our In Room Dining and Club Lounge Departments**

**The salary for this role is £23,254.40 plus a monetised incentive based on performance and membership sales**

The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the award winning One Square Restaurant. Additionally the hotel operates the award winning One Spa, one of Europe's premier advanced city spas.

A flexible, customer-focused approach is essential, with excellent organisation and leadership skills.

**Essential Functions**
- Assist in directing and supervising the daily running of the In Room Dining and Club Lounge areas, maintaining the Sheraton Grand's standards of service, guest satisfaction and efficiency.
- Ensure your outlets are adequately equipped with operating equipment, guest supplies and restaurant accessories in line with business demands.
- When delegated by your manager you are responsible to schedule and assign staff according to reservation forecast, special activities, events, holidays, vacation and operation requirements.
- To conduct regular outlet meetings daily pre-shift briefings in each of the outlets in order to review and improve service procedures and to communicate special arrangements.
- To maintain the Food & Beverage Log to record comments, complaints, sales information, revenue and any unusual occurrences. This should be updated on a daily business.
- To ensure that all team members within your outlets are well presented and correctly groomed according to the Sheraton Grand standards.
- Responsible to ensure there is a downward flow of communication from your Manager i.e. relevant information is passed onto all team members.
- Responsible for the outlet's cash handling, float and pay-in procedures ensuring all members of your team are trained on the standard procedures and in turn they are adhered to at all times.
- Take ownership of enrolling, activating and managing Sheraton Club memberships on a month-to-month basis
- Becoming the point of contact for all Sheraton Club & VIP members, using membership recognition and building relationships.
- Attracting & recruiting new Sheraton Club members, increasing membership to drive incremental revenue
- Proactively engaging with current and perspective Sheraton Club members
- Conducting site inspection and responding to enquiries from perspective Sheraton Club members

**Requirements**:
We are looking for a confident individual who is capable to work on their own initiative as well as part of a team and has a strong desire to improve on their skills and knowledge as well as:

- Capability of prioritising their workload to meet deadlines, focused on solving customer issues
- Ability to handle stress and cope with the pressures of the job as and when they occur
- Ability to deal with and adapt to unexpected situations: complaints, change
- Good listening skills for use with internal and external customers alike
- Flexible approach towards hours
- To project a pleasant and positive professional image to all contacts at all times.
- Manage cultural needs and expectations of guests.
- Punctual attendance to each shift.
- Maintain positive teamwork at all times.
- Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
- Coaching and training of the team.

**So why work for the world’s largest hospitality company?**
- A competitive salary plus free meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
- Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels
- Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
- 50% off Spa Treatments and £50 gym membership within our One Spa
- 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
- Refer a friend to work with us and receive a £500 bonus
- Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
- Many more benefits however most importantly, we’ll help you grow, and develop you as an individual

**Salary**: £23,254.40 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- Transport links

Schedule:

- 10 hour shift
- 8 hour shift
- Weekend availability

**Experience**:

- Supervisor/Team Lead

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