Helpdesk Advisor

Helpdesk / Client Support - Hybrid working
Location: Stonehouse/Gloucester
Hours: Core working hours
Hours of work :Monday to Friday core working hours
Salary : £up to 21000 plus fantastic benefits
Dynamite recruitment is currently working in partnership with a very well-established telecoms provider who have multiple sites across the UK
Due to huge growth our client is now looking to recruit a Helpdesk advisor / Client Support advisor to manage customers' needs and support multiple channel partners
You would play a vital role in the success of the business by providing and excellent service to the Channel partners
As a Helpdesk Advisor / Client Support Advisor you will be responsible for:

- Handle and resolve customer complaints in a calm polite manner
- Completion of routine administrative duties
- Monitor and report on business impacting issues relating to key accounts
- Liaising with internal and external auditors and dealing with irregularities as they arise
- Work on several tasks at once and prioritise own workload as operationally required
- Training new and existing colleagues
The ideal Helpdesk Advisor / Client Support advisor will have / be
- Previous experience within a customer service environment - ideally telephone based
- Have had experience of dealing with challenging customers / complaint handling
- Communication Skills - verbal and written
- Attention to detail and accuracy
- Customer empathy and a helpful attitude
- Commercial appreciation
- Problem solving ability
- Strong numeracy and analytical skills
- Ability to explain concepts and detail to the layperson
- IT literate
- Ability to work independently and on own initiative as well as part of a team
- Enthusiasm, self-motivation & willingness to operate flexibly
- Well organised and methodical
- Strong Interpersonal skills and proven ability to develop effective working relationships with a range of partners, clients and suppliers
- Understands the need for diligence with reporting and identifies any risk areas
To be considered please submit your CV asap
INDDYN