Credit Controller

3 weeks ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

This role will be working within the Credit Control team. This is a busy and varied role, which is essential to ensure prompt cash collection and to monitor debts.

The post holder will need to be experienced and confident in providing a credit management service and demonstrate an ability to work with customers to resolve issues. The individual will be customer focused building strong relationships and committed to delivering excellent customer service to all key stakeholders.

You will be involved in negotiating and setting up instalment plans in order to ensure that debts are recovered in a timely manner.

The post holder will be confident and experienced in manipulating data in excel and familiar with formulas and lookups and be skilled in all MS office packages.

The individual will have a keen eye for detail and willingness to assist in process improvements.

The post holder will be responsible for any unpaid money that is owed to the Trust from NHS and non-NHS customers.

**Key duties**:

- Query management and resolution, keeping all parties informed of progress
- Working with management to highlight and refer delinquent accounts to third parties for collection
- Monitor Non-NHS debts being settled by instalment payments and ensure compliance with the agreed terms of payment
- Monitor Non-NHS debts raised in respect of overpayment of salaries, to

include adhoc reports and information as required
- Quality checking and release of Income Due Advice inputs to the Remote

IDA system by other Trust Departments
- Collaboration with other departments, in ensuring complete documentation to support invoice charges
- Production and distribution of debtor statements and reminder letters
- Filing and general telephone queries
- Opening of the Finance department post on a rota basis
- Printing and distribution of invoices following input validation

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.


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