Reception Team Member

5 months ago

Holywell, United Kingdom Wayfind Escapes Full time

**Job Title**: Receptionist **(40 hours per week, flexible days)**

**Reports to**: Guest Experience Manager

**Based at**: Pennant Park, Holywell

**Description and purpose of role**

As a receptionist you will be the welcoming face and first point of contact for our holiday guests, owners and golfers on park. On a day-today basis you will:

- Provide information on park amenities, local attractions and services to enhance the guest experience
- Take holiday bookings via different channels, using the park reservations system
- Coordinate with relevant departments on park to address specific guest needs and concerns
- Deal with enquires relating to golf, including tee off time reservations and course information
- Maintain accurate records as required, deal with administrative tasks such as data entry, filing and bookings
- Handle cash and card transactions, maintaining financial records following data protection requirements

**What we are looking for**
- A friendly and approachable manner and a genuine enthusiasm for providing great service
- Someone with problem solving skills and the ability to think on their feet
- Previous knowledge of holiday parks reservations systems would be advantageous
- Exceptional organisational and administrative skills, including proficiency with Microsoft (Outlook, Word and Excel)
- Ability to work in a fast-paced environment while maintaining attention to detail
- Strong communication and interpersonal skills

**Diversity**

We value diversity of background and experience. We focus on what you bring as an individual through your skills, experience and abilities in our recruitment processes and if you go on to become a member of our team. We make recruitment decisions based on the selection criteria that we have identified as being important for success in the role and to the growth and development of the business and the whole team.

**About us**

Pennant Park, part of the Wayfind Escapes group, is a holiday and owner park, with golf course in North Wales. We offer opportunities for our guests to reconnect with the great outdoor either through a holiday visit or owning a lodge or caravan on site. We offer excellent opportunities to grow and develop, with a focus on excellent service standards, quality accommodation and strong teamwork.

For our team, we offer
- Competitive salary
- A strong culture of training and development
- 30 days a year holiday
- Company discounts
- Paid company sick pay
- Pension Scheme

**Job Types**: Full-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- administration: 1 year (required)
- reception: 1 year (required)
- Customer service: 1 year (required)

Ability to Commute:

- Holywell (required)

Work Location: In person

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