Ramp Trainer

**BECOME**
**Be Part of Something Amazing. Join Wilson James**

As one of the UK's leading aviation managed service providers, we support in making airports safe, secure, and efficient with outstanding levels of customer service.

Become a Ramp Trainer based at London Gatwick Airport.

**LIVE**
**What You Will Do** **as a Ramp Trainer**

Let's change the world and make a difference.

Being a Ramp Trainer, you will be responsible for planning and delivery of all ramp training to meet and exceed the mandated standards required by the client and Wilson James. This includes delivering familiarisation and instruction in the driving of a variety of minibuses and specialist Ambilift vehicles used on the airfield to industry standards. The training and testing of learners to meet the standard required to gain an Airside driving permit and all ramp-based training to carry out the role of the Ramp operative. Maintain training records in accordance with the client (GAL) through their Airdat database system. Actively manage the training programme content in-light of passenger's comment and feedback (as provided by the service standards manager and GAL customer relations). Deliver QNUK qualification set in accordance with Wilson James training plan and training on hoists/slings.

If you're looking for a rewarding career full of new experiences, exciting opportunities, and career development, then Wilson James is the place for you.

**Main Responsibilities**
- Deliver vehicle and ramp training in accordance with the demands of the operation to ensure sufficient drivers trained to the correct standards across the operation.
- Deliver engaging and timely training to support the business needs, all training delivered is to be supported by the annual training plan.
- Plan training in accordance with qualification authority (QNUK) and mandated operational training. Training to ensure Wilson James LGW remain compliant.
- Facilitate wider operational training (OZION control system/EHS/Terminal electric vehicles).
- Deliver Wilson James Induction training to all new employees.
- Record all training delivered and staff qualification base to ensure all staff receive the mandated training and that each member of staff has a training development profile.
- Maintain the AIRDAT training records on behalf of LGW Wilson James.
- Conduct driver refresher training as required, be prepared to assist in driver incident investigations in support of the EHS Manager.
- Attend training courses relative your role or new equipment.

**THRIVE**
**What You Can Expect From Us**

We aim to create a vibrant, inclusive, safe, and professional work environment that cultivates professional and personal growth. Our people are our greatest asset; we invest in you by offering you all the tools you need to succeed. In return, for your hard work, you will also receive:

- **_£15.05 hourly Pay_**:

- **_5.6 weeks Annual leave entitlement_**:

- Free Uniform
- Excellent training and development
- Great annual leave entitlement
- Auto enrolment pension scheme
- Death in service benefit
- As an employer of choice, we focus on wellbeing, training, and career progression.

**WIN**
**What We Expect of You**

**Essential**
- Must be familiar with PRM operations at LGW with experience working vehicles in the ramp environment.
- Formal training qualifications.
- Experienced training provider with learning and development qualifications.
- Excellent communicator.
- Ability to plan and execute demanding and engaging training.
- Familiarity with terminal airside operations and AIRDAT.
- Experienced with using Word, Excel, and PowerPoint presentation.
- Gatwick Airside driver permit holder.
- Background in working with people with visible and hidden disabilities.
- HGV licence
- Full Driving Licence
- Training delivery qualification - Level 3 Education & Learning

**Desirable**
- RTITB or equivalent LGV instructor
- **Passionate**:

- At Wilson James, we look for people who have a genuine passion for customer service and want to make a difference. This kind of care and support cannot be taught in training, so we are looking for people who are dedicated to assisting passengers wherever possible.
- **Adaptable**:

- You must be versatile, confident and competent to work in different areas when required as well as flexible with shift patterns.
- **Approachable** - You should be the friendly face that our passengers seek out when they need assistance, and they should feel comfortable asking for help from our welcoming and approachable team.
- **Reliable - **Our expectations of punctuality and attendance are extremely high to uphold Wilson James' high standards of customer service, so turning up to work early and when required is essential.
- **Team player** - Teamwork is a critical aspect of our working operations. Ideally, you should be able to work co-operatively as part of a team, as well as independently, to ensure effective customer service is delivered.

**To work at an