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Team Leader

4 months ago

Barry, United Kingdom Citizens Advice Cardiff and Vale Full time

**Team Leader**

We are looking for someone with proven experience in leading, motivating and managing the performance of teams in a client/customer-focused environment.

Working with fellow Team Leaders, you will be responsible for the operational delivery of our advice services to clients. You will play a critical role in ensuring the organisation's successful performance by leading, motivating, and developing a diverse team of Generalist Advisers to deliver high-quality advice.

In addition you must.......

Be able to use a range of management techniques to obtain high levels of performance from your team members

Have excellent organisational and time management skills to manage the varying demands of a team and prioritise your work

Have excellent verbal, written and interpersonal communication skills with an ability to think critically

Have a high level of resilience, enabling you to deal with challenging situations

Be able to work collaboratively with fellow Team Leaders and Senior Managers

Be accepting of feedback from the Advice Services Manager, given to help you perform to the best of your abilities

Be adaptable so you can respond to changing organisational needs

**Hours**:Full time, Monday - Friday

**Salary**:£33,150 - £35,700 per annum, depending on experience

**Holidays**: 30 days annual leave per annum, plus Bank Holidays

**Closing Date**:Midday Monday 13th May**

**Interview Date: Thursday 23rd May**

**Location**: Cardiff and Vale of Glamorgan

**Team Leader responsibilities**

**The work you do can have a huge impact on your team and contribute to CACV’s success**

You will foster a spirit of teamwork, open communication and exclusivity supporting your team members to achieve their full potential

You will lead, coach, coordinate, and motivate your team to achieve key performance targets, including call volumes and advice quality standards

You will plan and manage operational resources in cooperation with other Team Leaders to ensure effective service delivery

You will implement appropriate performance management solutions targeted specifically at the issues identified

You will report performance information to the senior management team, identifying areas for improvement and detailing your proposed solution

**Learning & development**

**We are committed to helping you perform to the best of your ability**

We will support your development by providing appropriate training and coaching

You will be proactive in your learning and identify your professional development needs

**Being an employee of CACV**

**We value all our employees, and we set high standard**

You will contribute to the wellbeing of your colleagues by being respectful of others

You will demonstrate a commitment to our aims and principles, adhere to our policies to protect the integrity and reputation of the organisation

You will maintain professional standards

This job description is intended as a guide only. It is not exhaustive and does not constitute a term and condition of employment.

Pay: From £33,150.00 per year

**Benefits**:

- Casual dress
- Company pension
- Health & wellbeing programme

Schedule:

- Monday to Friday

Application question(s):

- Must be available to attend an interview on Thursday May 23rd

Work Location: In person

Application deadline: 13/05/2024