Heo Senior Support Officer

5 months ago

Birmingham, United Kingdom Department for Business and Trade Full time

**Details**:
**Reference number**:

- 304910**Salary**:

- £31,443 - £33,097- National: £31,443 - £33,097- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Type of role**:

- Administration / Corporate Support
- Human Resources
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- BirminghamAbout the job

**Job summary**:
**About OPSS**

Do you care about the safety of products and want to protect people and places? Can we use your skills, knowledge and experience to enable UK business to thrive? If the answer is yes, then we would like to hear from you

We are the Office for Product Safety and Standards (OPSS), part of the Department for Business & Trade (Previously the Department for Business, Energy and Industrial Strategy). We are here for the purpose of making regulation work to deliver real world impact. Regulation is a powerful Government tool to address market failures, influence behaviour and promote positive action. Crafted and delivered well, regulation can be an enabler of growth, innovation and efficiency.

Since early 2018 we have been building a positive and creative team that enjoys a position of influence and respect within an organisation that continues to grow, most recently with the addition of construction products regulation planned.

Our primary purpose is to protect people and places from product-related harm, ensuring consumers and businesses can buy and sell products with confidence

Further information can be found on our website here

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. We embrace diversity and promote equality of opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. There is a guaranteed interview scheme (DCS) for people with disabilities who meet the minimum selection criteria.

We are Inclusive

**About the Team**

OPSS has grown significantly over the last few years to be an organisation of over 500 skilled, hardworking professionals and has been growing its portfolio of work and responsibilities. Since being established in 2018, the then Secretary of State committed publicly to a consultation on our future status. This post belongs to a team who are central in supporting this work and the accompanying transformation journey

The team is now looking for new individuals to support it in driving forward important work to coordinate the organisational change required to take OPSS from being a new organisation to a mature organisation, working in our OPSS Capability and Development team.

The team is supported by a Team Leader (G6) and Deputy Director (SCS) and works very closely with colleagues, of all levels, across OPSS.

We currently have roles available across a number of areas:

- ** Regulatory development and skills** - shape and implement development programmes across a wide variety of skills, facilitate and deliver sessions and learning opportunities and collate and evaluate feedback to continuously improve processes.
- ** Organisational capacity** - shape and implement recruitment plans that ensure the timely supply of talent to the organisation to meet our strategic resourcing objectives and fulfil our workforce demand plans.

We are eager to hear from a wide range of people including those of you who have practical experience in any of the above and can drive plans forward across the workstreams and stakeholders.

**About the Role**

Within the role,
- You will be part of a team focussed on delivering high quality responses to customers across and at all levels of the organisation
- You will make decisions on evidence and information provided to support the wider team’s objectives
- Provide support and coaching to colleagues across the organisation and wider government department
- Collate, analyse and evaluate data, both quantitative and qualitative, to improve processes and service delivery
- Build strong working relationships with colleagues across the organisation and department to collaborate and support
- You will have lots of opportunity to build and enhance your skills and experience in this environment
- At times, you will work to tight timescales and have competing priorities

There may be occasions where you will be,
- Representing OPSS to other internal and external stakeholders
- Creating and delivering training and awareness events
- Leading or being an active part of a staff network

**Job description**:

- Facilitate, deliver and manage awareness and training events for colleagues.
- Collate and maintain data, feedback and metrics to effectively evaluate the success of programmes and workstreams.
- Task management through prioritisation an

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