Food and Beverage Assistant

3 weeks ago

London, United Kingdom The Montcalm Royal London House Full time

**FOOD AND BEVERAGE ASSISTANT**

**About Montcalm Collection**

United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queen’s Gardens.

**Overview**

Montcalm Collection are looking for a skilled and ambitious **Food And Beverage Assistant** to join our team. You will play a pivotal role by providing personal and exceptional service to all guests in accordance with our brand standards.***

Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

**Benefits**
- Collaborative and empowering team dynamics.
- Pathways for promotions and growth within the brand.
- Recognition and Rewards Program.
- Access to an array of discounts via our Benefits Platform.
- Comprehensive training through Certified Classroom and E-Learnings.
- 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
- Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
- Concession on gym memberships.
- Nutritious meals provided during shifts.
- Complimentary dry-cleaning service for uniforms.
- Inclusive pension schemes

**Key Responsibilities**
- Assist in creating a warm and welcoming environment for our guests
- Ensure that guests are seated and assisted promptly
- Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
- Familiarise yourself with the duties and as much information about the food and beverage offering available in order to answer any questions guests may have
- Take food and beverage orders and ensure that orders are communicated to the pantry promptly and accurately
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest and hotel’s expectations ensuring an exceptional level of service is maintained at all times
- Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
- Ensure the club and lobby lounge areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
- Prepare all back of house service points with regard to expected numbers for breakfast and canape service requirements as necessary
- Assist in the set up and preparation, and provide service duties for functions as required
- Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
- Ensure that all front of house and guest areas are well maintained at all times
- Any other duties as directed by the Events Operations Manager or other member of the management team

***

**Key requirements and essential qualifications**
- Experience of working in a similar role (preferably in a high end busy environment within the hotel, leisure or hospitality industry would be a distinct advantage)
- Basic Food Hygiene Certificate (desirable)
- High standard of personal presentation
- Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
- Ability to take initiative and resolve queries in a practical and positive manner
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude towards guests and colleagues
- Ability to work as part of a team
- Good attention to detail
- Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
- Positive and flexible approach to work (weekend and evening work will be required)
- Confident and outgoing personality

**Eligibility**

**Equal Opportunity Employer**

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the uniq

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