Head of Quality

7 months ago

Bridge of Weir, United Kingdom Scottish Leather Group Operations LTD Full time

At Scottish Leather Group, we produce the world's lowest carbon leather due to our passion for leading sustainable manufacturing practices, continuous innovation, and outstanding services.

**Our People**:
At Scottish Leather Group, we make it personal. We recognise that the uniqueness of everyone who works for us, contributes to our success and resilience. We believe in equality, diversity, and inclusion and welcome individuals from all backgrounds to consider a rewarding career with us. By joining us you will be embarking on an exciting career, where we will help you achieve your professional goals and encourage you to reach your full potential.

**Our Values**:
Scottish Leather Group desires to establish the highest industry standards for quality, innovation, value, service, and care for the environment whilst upholding our Company values: We Make it Personal, We are Committed to Quality, and We are Naturally Progressive

**Our Portfolio**:
We are the largest leather manufacturer in the United Kingdom and employ over 900 employees globally Our specialist leathers are produced for a wide range of industries, including automotive, aviation, bus & coach, rail, furniture, and custom projects. We partner with hundreds of prestigious brands in more than 60 countries. Our customers include the likes of Aston Martin, Jaguar Land Rover, Polestar, Lucid, Emirates Airlines, Boeing, and Philips.

**Role purpose**:
Being part of the Senior Management Team, the role of the Head of Quality and Laboratory is responsible for the inspection, control, problem-solving, and audit of all internally produced products to technical specifications, meeting the quality standards and systems required. You will play a key role in leading the quality and laboratory teams with safety first, “best in class” technical expertise, empowering leadership and providing an environment that supports the exploration of continuous improvement that ensures we meet our manufacturing and sustainability ambitions.

Coupled with creating a strong people first quality control and assurance culture, success will require close collaboration with the production, technical teams, sales and account management teams to ensure that adequate and appropriate quality resources are allocated to deliver our internal and external customer requirements, as well as providing the necessary technical expertise to support the retention and pursuit of innovative and profitable new business.

**Key accountabilities**:

- Ensure that the Quality team operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors
- Instill a quality culture which is responsive to internal and external customers to achieve an ethos which: Contributes to the creation and implementation of policies, processes, procedures and strategy to aid and improve operational performance by shifting quality emphasis to proactive rather than reactive; Supports right 1st time manufacturing principles; Contributes to new business initiatives and projects.
- Instill a culture within the organisation that focuses on building quality standards into operations across the business and peoples behaviours reflect one of ensuring world class standards when it comes to process and product quality.
- Continually define, monitor and drive key performance indicators to improve the Haptic, Optic and yield characteristics of our products. Ensuring that operational teams and the business are aware of cost of poor quality (downgrades, rejects, rework etc)
- Implement all relevant procedures for the Quality Management System and ensure compliance
- Ensure that all in-house systems and procedures, including supporting documentation, are updated, revised and modified to meet the needs of external certification bodies
- Ensure that the laboratory testing equipment and capabilities are managed in line with current external certification bodies and that the facility meets the continuing needs of the business
- Respond to customer complaints, analysis of root causes, short and long-term supporting countermeasures, defining preventative measures and assisting with corrective actions within the manufacturing process
- Support effective problem-solving, suggestions, small-circle activities and Kaizen events
- Ensure lessons learned are cascaded when necessary, supporting the right 1st time manufacturing philosophy
- Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits
- Ensure internal and process audits of the Quality Management System (QMS), suggesting improvements if identified
- Establish and refine quality sign-off instructions, standards and documentation
- Facilitate regular quality meetings with representatives from appropriate departments to support action plans for improving process and product quality
- Liaise with the Supplier Quality Assurance Teams to reduce the effect of non-

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