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Internal Sales Co-ordinator

1 month ago

Fivemiletown, United Kingdom Acheson + Glover Full time

Since our establishment more than 60 years ago at AG we have sought to provide opportunities for our team to build careers - rather than just hold down a job.

Our people matter to us. We care about their well-being and we want to see them become the very best they can be.

We are now recruiting for an **Internal Sales Co-ordinator** to join our growing team.

This position requires a sales-focused individual who will be required to provide sales and administration support to an assigned Customer Account Manager and build relationships with account customers to develop and enhance sales in areas of responsibility.

**About The Role**

**Key Tasks and Responsibilities**:

- Provide Customer Account Manager with sales administration support for customers in sales area of responsibility:

- Process and manage sales orders directly from customer and Customer Account Manager
- Process quotation requests directly from customer and Customer Account Manager ensuring they are completed in line with Department process requirements
- Set up site accounts as required ensuring agreed rates are applied to customers trade agreement
- Organise samples as requested from customer and Customer Account Manager
- Investigate credit requests and when required put corrective action in place ensuring customers trade agreement is correct for further order processing
- Process customer complaints on complaints system and review monthly outstanding complaints with Customer Account Manager
- Monthly filing of all Tenders, Quotations and Confirmed Rates
- Review Trade Agreements for all customers in area of responsibility annually with Customer Account Manager and maintain accuracy of agreed pricing
- Complete Department Reporting requirements within requested timeframe
- Monthly Quote follow-up : review and update status of all quotations processed in area of responsibility with Customer Account Manager
- Quarterly review and clear down of all open Sales Orders on system
- General housekeeping of Business Relations and Contacts within CRM
- Co-operation with management and other staff in a pleasant and professional manner to ensure efficient promotion and running of the business
- Ensuring and maintaining utmost confidentiality of information
- Other duties as required by the commensurate with the role, within your capabilities and as requested by your Manager
**The above list aims to provide an overview of main duties and responsibilities but is not an exhaustive list.**

**Required Criteria**
- A minimum of 5 GCSE’s (or equivalent) at Grade C or above Including English and Maths
- At least 1 years experience working in a busy sales/customer service office
- Proficient in MS Office with a good working knowledge of MS Excel and Word
- Excellent and confident telephone manner
- Excellent organisational skills and ability to prioritise workload
- Must deal with customers in a professional and confident manner
- Competent in MS Office and data input.
- Effective communication and interpersonal skills
- Team player Professional acumen Ability to multi-task
- Good time keeper Flexible to work overtime to meet the needs of the business

**Desired Criteria**
- Previous experience working in the construction industry and/or building products knowledge
- Experience of working with Microsoft AX (Sales Ledger & CRM)

**Skills Needed**

**About The Company**

Established 60 years ago as Acheson & Glover Limited, and now known as AG, the company is a renowned and respected designer, developer, manufacturer and distributor of best in class walling, paving and facing brick for the commercial and domestic markets across the UK and Ireland.

In Britain our products are sold through Builders Merchants, whilst in Northern Ireland and the Republic of Ireland we sell through our own wholly-owned outlets as well as a number of other carefully chosen retail partners and Builders Merchants.

**Company Culture**

Since our establishment more than 60 years ago as Acheson & Glover Limited, we have sought to provide opportunities for our team to build careers - rather than just hold down a job.

Our people matter to us. We care about their wellbeing (their Health and Safety) and we want to see them become the very best they can be.

We are delighted that many of our employees have been with us for considerable periods and, as a result of their commitment and our support, many have moved through the ranks to management level and beyond.

**Company Benefits**

We provide tailored personal development plans and hands-on support from experienced mentors to ensure our team members can flourish in whatever part of the business they are employed.

Within modern day construction there are fantastic opportunities for those with backgrounds in technology, engineering, marketing and sales as well as traditional manufacturing skills.

Health insurance, Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Employee development programs, Employee dis

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