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Customer Care Advisor

4 months ago

Rainham, United Kingdom Restore Full time

**Business Unit: Records Management**

**Location: Rainham RM139YB**

**Contract Type: Permanent**

**Hours: 37.5**

**Salary:£22,000**
- Restore is currently recruiting Customer Support Operatives for Restores business unit Records Management.
- This is an exciting opportunity if you have a passion for customer care.
- Within this Customer Support role, you will Assist the Customer Support Team & Managers in the processing of customer requests, ensuring that the correct schedules and priorities are applied for all work carried out.
- To develop solid relationships with customers and to assist with streamlining administration practices within the department.
- **RESPONSIBILITIES**
- To perform duties required to promote good quality relationships with all Restore Customers
- Using RSSQL produce any necessary reports for customers, and produce required internal reports if requires
- Ensure good communication with other Restore sites and operational departments is maintained at all times
- Process customer requests and data entry in an accurate & timely manner
- Investigate and respond to customer queries promptly, escalating to management where necessary
- Assist in managing customer accounts ensuring a high degree of customer service
- Ensure good communications with other Restore sites & operations are maintained at all times.

**ABOUT YOU**
- A driving licence preferred but not essential due to the location of the role
- Be able to demonstrate a working knowledge of data & documentation, I.T databases, and I.T systems in a quality assurance/standards-driven organization
- Demonstrate knowledge and experience of working within a customer services environment with the ability to promote customer service, and to meet or exceed customer satisfaction and expectations
- Assist with mentoring and training new team members
- Must be literate, well spoken and have good written & verbal communication skills, numerate, computer literate, meticulous and methodical
- Must have excellent interpersonal skills, smart appearance, physically fit, enthusiastic, hard-working, and honest.
- We store and manage over 22 million items including archive boxes of document files, film, and computer tape across a variety of secure storage facilities nationwide. Including cold war Air Force shelters for some of our heritage pieces, which we store on behalf of the leading museums.
- Our customers depend on us to manage their historical archives, and our team is proud to support them with their document management needs. From museums to the NHS, from the Ministry of Defence to Legal firms.
- An Inclusive Approach
- We are committed to becoming a great place to work, one that is inclusive, safe, and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.