2nd Line Support Engineer

**Location**: Wool, Dorset
**Contract Type**: Permanent
**Hours**: Full Time
**Salary**: £37,000 per annum
Deeply technical opportunities, working at a sociable client office, exposure to new technologies or all the above - either way, we provide a mutually supportive technical environment that resonates best with you and your development as an on-site engineer.
**About the Role: **

Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints.
**About You: **

You're an experienced, SC Cleared, 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to.
With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary.
Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you.
You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time.
**These are some of your areas of expertise and where you will be able to showcase your IT skills: **
- Microsoft Exchange
- Active Directory
- Cloud (Azure, AWS or Google cloud)
- SCCM
- Office 365
- Mobile Device Management
- Intune
- Windows Servers (full range)
- Server Virtualisation (HyperV / VMWare)
- Local Area Networking
- Symantec Products
- Cisco LAN/WAN (routers, switches, ASAs)
- Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
- Citrix ( XenApp/XenDesktop)
- Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous
- Sharepoint 2010/2013
**This role requires the following National security vetting: **

Baseline Personnel Security Standard (BPSS) and National security vetting: Security Check (SC)
You may have experience of the following: 2nd Line Support, Helpdesk Analyst, Second Line Support Technician, IT Support, Network Engineer, Technical Support, Help Desk, Second Line Support, etc.
REF-206007