IT Support Technician
4 weeks ago
IT Support Technician
**Your new company**
We are working with a leading NI organisation in the educational sector, to assist on their search for an IT Support Technician to join their expanding team.
**Your new role**
The post holder's duties include: provide support on the Information Technology Helpdesk, handling incoming calls, troubleshooting end user issues, providing a high level of technical support to staff. To be the first point of contact for IT related queries,ensuring systems are running effectively and reporting/escalating any incidents. This role will also involve elements of working on internal projects.
- Record calls to the IT Helpdesk using computerised systems and internal procedures
- Respond to incoming calls (IT enquiries) in accordance with priorities and agreed service levels
- Handle all IT support calls using a triage system and escalate calls to the contracted IT support company when required and monitor progress
- Ensure end users are informed of progress in relation to their call
- Provide excellent customer service to IT users
- Provide troubleshooting for IT Users in person or remotely
- General administrative duties associated with the role
- Assist with ICT projects within the organisation
- Any additional duties as required**What you'll need to succeed**:
- Previous experience of providing IT support activities in a paid or volunteer position
- Undergraduate Degree in an ICT area
- Experience in the use of Microsoft Office 365 suite of products
- Experience working with Microsoft Operating Systems
- Understanding of the principles of networking, hardware and internet technologies
- Understanding the principles of server and cloud-based technologies
- Understanding new and emerging technologies
**What you'll get in return**
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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