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Casual Visitor Services Assistants

4 months ago

Coventry, United Kingdom CV Life Full time

**About the role**

CVLife are looking for Casual Visitor Services Assistants to join the Visitor Services team at The Herbert Art Gallery and Museum in Coventry on a casual basis, to engage with visitors and help them gain a full appreciation and enjoyment of our collections and Coventry’s rich history.

As a Casual Visitor Services Assistant your role will be to help maintain a presence in the galleries and exhibitions, ensuring that they are a clean and safe environment for our visitors, as well as maintaining the safety and security of the collections.
- Have a good understanding of the importance of customer service with experience within a customer service setting.
- Have previous experience of working within a museum and art gallery.
- Have strong communication skills - with a confident and friendly manner and able to adapt the communication style when needed.
- A positive and flexible ‘can do’ attitude.

A range of hours are available.

**Casual Hours**

**Reporting to**: Duty Manager

**Scope**:
Culture Coventry Trust and Coventry Sports Foundation are operating as CV Life, so that the scope of this Job Description as a CV Life document extends to cover the employment of employment contracts held with either Culture Coventry Trust or Coventry Sports Foundation.

**Overall purpose and objective of the role**:

- To deliver an exceptional visitor experience that enables all visitors to our museums to easily access and engage with our collections, exhibitions, events and activities.
- To maintain a presence in the galleries and exhibitions to ensure clean and safe environment for our visitors and the safety and security of the collections.
- To actively promote Retail/ Café/ Donations at the museum as widely as possible so that sale and donations are maximised.

**Main duties of the role**:
**Clean, Safe & Secure Environment**
- Contribute at all times to the general upkeep of the buildings by reporting significant items of concern to the Duty Manager and by suggesting improvements to, and work required around, the museums, galleries and exhibitions.
- Carry out cleaning work as directed by the Duty Manager, using appropriate and approved materials in the following areas:

- Buildings.
- Interpretive displays.
- Public toilets.
- Collection items.
- Operates equipment and uses chemicals only as directed by a competent person in agreement with Duty Manager.
- Seek to ensure the security of the buildings and the collection by means of:

- Responding to any security alerts promptly.
- Monitoring the movement of contractors, volunteers, students who are approved access to the premises.
- Monitoring the movement of people, allowed access to secure areas of the premises, including contractors, hirers, volunteers, researchers and students. o Testing, setting and unsetting safety and alarm systems.
- Locking and unlocking the museum premises.
- Undertaking regular checks on fire and first aid equipment.
- Carrying out a designated role in the event of an evacuation of the premises due to an emergency.
- Undertake regular checks of firefighting equipment i.e. fire extinguishers.
- Under the direction of the Duty Manager, train and support employees, workers and volunteers to required standards.
- Ensure that the items in the exhibition are properly displayed, including the arrangement of security barriers, the provision and maintenance of appropriate signs and labels and operate audio visual and similar equipment as required.

**Exhibitions and Collection Care**
- Help researchers in the museum and be responsible for the security of objects when in use by researchers.
- Assist in the preparation, erection, dismantling, transfer, removal and changing of exhibits, and display items as required.
- Ensure that the items in the exhibition are properly displayed, including the arrangement of security barriers, the provision and maintenance of appropriate signs and labels and operate audio visual and similar equipment as required.

**General Duties**
- Patrolling galleries and exhibition spaces.
- Welcoming visitors to the museum.
- Directing visitors to other areas of the museum.
- Actively promoting all offers across CV life sites.
- Dealing with general enquiries.
- Working occasional evenings for late opening and events.
- Occasional cover on the Welcome desk - dealing with general enquiries, scanning pre-booked tickets, booking walk in tickets.

**This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.**

**Responsibilities for all employees**:

- To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined.
- To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.
- To carry out tasks at a range of sites that are either operated o