Registration Officer

Application closing date
26/11/2023
- Location
Halifax
- Salary
Scale 5-6, SCP 12-22, £26,421 - £31,364 per annum.
- Package
37 Hours per week, permanent.
- Job category/type
Council
- Job description**Post Ref: CC870**

Please note: At risk or redeployee applicants may be given priority.

Join our team of registrars and be the face of exceptional customer service

Are you passionate about public service? Do you thrive in a busy environment, ensuring high standards of care? We have the perfect role for you

As a Registrar, you'll be at the heart of meaningful life events, registering births, deaths, marriages, and civil partnerships. We are often the first point of contact for people who are facing difficult and tragic circumstances and people experiencing optimistic and exciting times. Therefore, we are required to be aware and react to each individual situation and obtain the necessary information, following legislation as instructed by the General Register Office, to complete the registration within the allotted time.

**What we're looking for**:

- Proven customer service experience, ideally in a register office or similar setting
- Excellent communication and empathy skills for working with people during vulnerable times
- Excellent IT skills to handle various tasks efficiently
- Ability to stay calm and adaptable under pressure
- Excellent administration and IT skills
- Ability to process detailed information with accuracy under pressure
- Experience of working to strict timetables in a demanding environment
- Demonstrable experience in customer-focused roles, handling confidential information.
- Willingness to undertake the National Vocational Qualification for Registrars.

Please ensure that you complete the personal statement evidencing all the essential criteria for the role. Applicants who do not meet these criteria will not be shortlisted.

This full-time, face-to-face, office-based position involves 37 hours of work, spread across 5 days out of 6, from Monday to Saturday.

The schedule is designed to accommodate customer appointments, and there is potential for some remote work based on service requirements.

A DBS from the Disclosure and Barring Service and a BPSS (Baseline Personnel Security Search) will be required for access to DWP systems before the appointment is confirmed.

**Closing Date: 26th November 2023.**

Interview Date: 12/13th December 2023

We may utilise digital interview methods.

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.