Team Administrator

2 weeks ago

Dorchester, United Kingdom Dorset Councils Full time

Are you looking for an exciting opportunity to help drive change and be part of a professional, dynamic and friendly team that provides excellent support to the children and families in Dorset? If you are, then an opportunity has arisen to join the Children’s Services Business Support Central Team. The position of Team Administrator will be supporting the Fostering and Supported Lodgings Service, with the responsibility of delivering high quality support for the Supported Lodgings and Staying Put Team.

**What you will be doing**

The main function will be supporting the Supported Lodgings and Staying Put Team. This team works with hosts who provide accommodation and support to young people leaving care in Dorset, either through semi-independent living or remaining with their former foster carers.

Tasks will include:

- Processing correspondence.
- Being the first point of contact for queries from supported lodgings providers, staying put carers and internal staff.
- Management of the generic inbox
- Carrying out statutory checks and DBS checks for pre and post approval Supported Lodgings providers.
- Requesting, following up and accurately recording references and medical checks for new providers
- Setting up and maintaining tools for tracking progress of new and existing providers, i.e. Planner
- Support for panel process for approval and review of providers.
- Supporting and updating digital site for supported lodgings and staying put providers.
- General administrative tasks, including data entry and dealing with correspondence.
- Working closely with other business support colleagues to ensure a consistent approach and service delivery model is maintained across the business support teams.
- There will be a requirement to work with confidential and sensitive information.

Reporting to a Team Leader, the role will be varied and interesting and the post holder will need to be motivated and flexible in their approach to work, confident in using their initiative and able to prioritise and allocate a demanding workload to tight deadlines. They will need to embrace new digital ways of working and work collaboratively with a range of colleagues. We work in a hybrid working model, with your working week split between the office and working remotely from home once training is completed. Your work pattern would be shaped around the business/service needs.

**About you**

The experience, knowledge and skills required for this post are specified in detail in the Person Specification and Job Description. In summary we are seeking individuals who are organised, able to meet the demands of a busy work schedule and ensure deadlines are met. You will have an eye for detail and ability to work on your own initiative as well as being an effective team member with a 'can do' attitude.

IT systems used include Microsoft packages, Teams and service specific systems such as Mosaic. Training for service based systems will be provided, however a good working knowledge of IT including the use of Outlook, Word and Excel is essential. The role involves keyboard/computer work, but the variety of tasks supported will ensure regular opportunities for breaks away from the computer screen. Our services are customer focused and the post holder will be communicating with a wide range of stakeholders including partner agencies, families and professionals and we are looking for individuals with excellent customer service skills.

For further information about the role, please contact Tracy Frampton on 01305 228206.

The post will be 18.5 hours per week based at County Hall, Dorchester but with the option to work from home on some days.

This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.
- See our policy on safeguarding children and young people

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