Service Desk Engineer

**Job Title**: Service Desk Engineer

**Location**: Barrowford / Manchester - Flexible working (after probation period) 2 days from home - you will be required to hold a valid driver’s licence as you will be required to travel to client site on occasion

**Salary**: £20,000 to £27,000 + benefits (see below)

**Job Type**: Permanent

**Job Reference**: PH10469

Our client are a Microsoft Golf partner, managed service business who look after 100s of SME and Small Enterprise clients across the Northwest.

This is an opportunity for a dynamic Service Desk Engineer to join a fast-growing IT Managed Service Provider (MSP). The role will be based within their Service Desk, working on tickets and directly assisting customers. Initially office-based with scopeto work on-site.

**General duties will include**:

- Working to Service Level Agreements
- Working with network devices such as Cisco and HP
- Switching configurations and troubleshooting including Cisco, Meraki, HP.
- Firewalls and Router configurations and troubleshooting including Meraki.
- Windows Server troubleshooting including 2012/2016/2019 versions.
- Windows endpoint troubleshooting including Windows 7 and Windows 10.
- Office 365 Administration including troubleshooting and setting up.
- VMware knowledge would be desirable but not required.
- General TCP/IP, Lan, Wan and VPN troubleshooting.
- Building solid relationships with customers.
- Delivering suitable on site work when requested by other teams within the business, such as delivering hardware or very basic setup within experience range to assist with any resource limitations within the business.

**About You**
- Two years’ experience in end-user support.
- Excellent customer services skills
- High level of interpersonal skills
- An ability to accurately triage technical requests.
- A valid UK driving license.

**Benefits**
- Tools to get the job done - A new high-spec Dell laptop and mobile phone expenses
- Cashback Healthcare Plan
- Career and personal development
- Annual away day for feedback and positive change
- Fun CSR activities, friendly environment and relaxed workplace
- Social days/evenings out and the company festival (Coming soon)
- Hot lunch on last Friday of every month, with a catered-for style lunch every quarter
- Xmas parties (which are on another level)
- Weekly fruit basket, tea, coffee and fruit juice provided
- Inpowa - employee reward system - prizes for the great work you do
- Annual Incremental holidays (maximum of 5 extra days after 3 years’ service)
- Ability to purchase holidays
- Long service rewards and awards
- Pension Scheme
- Career Progression policy of internal recruitment over external

Wilde Associates is working in the capacity of an Employment Agency for this role