Travel Consultant

3 weeks ago

City of London, United Kingdom Centre People Full time

A specialist travel agency based in Bristol is currently recruiting for a Travel Consultant.

You will be responsible for converting as many suitable enquiries as possible into bookings, creating fantastic trips, and offering customer service that exceeds client expectations to ultimately maximise repeat business and personal recommendations.

You will work within a small team of Travel Consultants, led by a Sales Team Leader.

A high level of resilience, tenacity, and critical thinking are essential for success in this role. Alongside this you will also be expected to demonstrate independence and self-motivation to continually reflect on your own performance, and proactively seekto improve your personal and professional development.

Understanding of Japanese culture and some Japanese skill would be advantageous.

**TYPE**:Permanent, full-time

**WORKING HOURS**: 37.5 hours per week (*) Some Saturday work will be required on a rota basis, with additional pay and time off in lieu to compensate

**SALARY**:£24-25.6K depending on experience, plus Uncapped bonus

**START**: Mid-March 2023

**Other**: Good benefits

**MAIN RESPONSIBILITIES**:

- Create high-quality tailor-made itineraries for direct and trade clients based on their requirements
- Work to achieve individual and team sales targets; converting both tailor-made and small group tour enquiries to sale; maximizing value from each enquiry
- Co-ordinate all aspects of the client booking, including reservations, to ensure successful delivery of trip
- Conduct quality check of travel documents to ensure high quality, accurate information is received by their clients
- Take a proactive approach to learning and development to ensure your sales skills, customer service and product knowledge are always improving
- Undertake familiarisation visits and inspections in their destination countries where required, to boost your own knowledge and share insights gained with your peers and product team
- Other reasonable tasks as requested by Sales Team Leader/Branch Sales Manager

**IDEAL CANDIDATE**:

- Previous customer service and/or sales experience
- Experience of living and/or working in Japan, coupled with a passion for the country as a travel destination
- Self-motivated with the determination to achieve individual and team sales targets
- A highly organised and productive approach; you must be able to get a lot done under pressure to a high degree of accuracy
- A creative approach to problem solving, continually seeking to find the best outcomes to meet and exceed individual client requirements
- The determination to continually improve your own skills and knowledge, taking a proactive approach to your own personal development
- Experience of working in the travel industry will be beneficial
- Experience of travel to any of our other destinations will be beneficial (Indochina, South Korea, Malaysia, Borneo and Thailand currently)
- Business level of fluency in English
- Some understanding of Japanese culture and Japanese language would be advantageous

**All applicants must have the right to work in the UK as the Company is not able to offer visa support.

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