Operations Specialist

3 weeks ago

London, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
This is an opportunity to develop in customer service field and get to know Document & Business Solutions Operations Team.

As a Document & Business Solutions Operations Specialist, you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards. Some of the functions include but are not limited to.

**Job responsibilities**
- Operates functional equipment; including printing, scanning, inserting, sortation, x-ray and other equipment, as applicable
- Receives and processes incoming and outgoing work
- Prints and finishes and distributes all submitted print requests and documents
- Undertakes Check management in line with processing procedures (where applicable)
- Scans documents/files and integrate into agreed document workflow/depositories
- Arranges courier collection including required manifest(s) and documentation
- Manages other logistics function such as shuttle bus operations and overnight shipping
- Handles of specialized items and more complex inquiries, including possible extensive research
- Responds to all requests and inquiries from end users of the DBS services
- Identifies non-compliant activities, resolve discrepancies and escalate as appropriate
- Maintains basic record keeping and tracking of data as required by management

**Required qualifications, capabilities, and skills**
- Good customer service skills, attentiveness, able to interact positively and pleasantly.
- Ability to follow directions, show initiative, work and perform duties under mínimal supervision, and follow through on tasks.
- Self-motivated with proven ability to learn and to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills.
- Able to work productively in a fast-paced team environment.
- Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information.
- Basic understanding of risk and control for the activities responsible.
- Able to resolve problems and with the ability to recommend process improvements.
- Must be comfortable with and have a solid understanding of basic business technology.
- Good oral and written communication skills.
- An intermediate understanding of the English language, in verbal format and written format, is required.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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