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Service Advisor
4 months ago
**Salary**: OTE up to £37,500 depending on experience
**Hours**: 47.25 hours per week, Monday to Friday, alternate Saturday mornings
**Location**: GWR Kia, 963 Great West Road, Brentford, Middlesex TW8 9FX
**A bit about us**:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for the past 35 years.
Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group has expanded its footprint, now spanning 10 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated team, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
**What you will be doing**:
- Arranging customer bookings for the workshop, recording & communicating authority for any extra work required or parts to be ordered or fitted
- Understand the customer's needs and correctly interpret instructions
- Assist with planning the forward capacity of the workshop, monitoring all work to ensure that it is completed by the times required
- Check, inspect and test incoming and outgoing vehicles and work including acting as quality controller, as required
- Ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. Cost the work and raise invoices
**What we need from you**:
- A full **_driving licence _**is essential
- **_ Experience_** working within an automotive service department is essential
- Outstanding **_communication skills_**, both in person and on the telephone
- High level of **_accuracy_** with excellent **_attention to detail_**:
- Strong **_organisational skills_** and ability to follow strict procedures
Our **_commitment to excellence_** has been recognised by prestigious accolades, including the **_Great Place to Work_** awards consecutively; in **_2022_** and **_2023_**.
In January 2023, we were awarded **_Best Place to Work for Well-being_**, a testament to our dedication to fostering a healthy and supportive environment.
Furthermore, our achievements include being **_Highly Commended_** title at the **_AM Awards_** for **_Leadership and Diversity in May 2023_**.
Join us on a journey where success is not only celebrated but built upon a foundation of inclusivity, well-being, and exceptional leadership.
