Trainee Lettings Agent
2 weeks ago
At Waterfronts Estate Agents, we have offices in London, Hong Kong and Dubai We take immense pride in delivering a world-class service to our valued landlords and tenants. We are excited to extend an invitation to passionate individual who aspires to join our team and continue the legacy of exceptional service that defines us.
Are you ready to embark on a rewarding journey with us? We are in search of someone who embodies ambition, self-motivation, and an unwavering commitment to delivering outstanding customer experiences.
**As a member of our team, your responsibilities will include**:
- **Efficient lead generation**: You will be at the forefront of day-to-day applicant management, where your skills will shine in generating viewings, skillfully negotiating property lets and taking on new properties.
- **Precise Record Keeping**: Maintain meticulous records on our internal database to ensure smooth operations.
- **Graceful Communication**: Handle inquiries from various channels, be it the Internet or telephone, with the utmost professionalism.
- **Guiding Prospective Tenants**: Conduct viewings with potential tenants, ensuring their needs are met, and diligently follow up on feedback to foster trust and satisfaction.
**Ideally, you will bring**:
- **Experience and Expertise**: A background as a Lettings Negotiator or at least two years in a sales or customer service-driven role, showcasing your excellent customer service skills.
- **Unwavering Drive**: Your unwavering enthusiasm and determination, along with your ability to build robust professional relationships, will set you apart.
At Waterfronts Estate Agents, our values serve as the cornerstone of our success**:Honesty**, **Reliability**, **Commitment**, **Determination**, and **Trust**. Applicants must understand that these values are non-negotiable in this role.
About You:
- **Hardworking and Enthusiastic**: Your dedication and zeal are your driving forces.
- **Passion for Property and People**: You're passionate about both properties and providing exceptional service to people.
- **Professionalism and Organisation**: Your approach is always polished and organised.
- **A Willingness to Learn**: You are eager to acquire and develop new skills.
- Exceptional Customer Service: You understand the value of superior customer service and bring it to the forefront of your interactions.
- **Positive Attitude**: Your positive telephone manner and attitude create a welcoming environment.
- **Impeccable Presentation**: You maintain a smart, business-like appearance at all times.
On a typical day with us, you will:
- **Unearth New Opportunities**: Proactively seek new business through various prospecting methods.
- **Engage with Leads**: Respond promptly to leads from our website and telesales, leaving no opportunity unexplored.
- **Operate with Precision**: Complete all tasks in adherence to company procedures.
- **Achieve Targets**: Ensure you meet personal lettings/sales revenue and profitability targets.
- **Guide and Accompany**: Register applicants, accompany them on viewings, and skillfully negotiate offers between landlords and tenants.
- **Ensure All Parties are on Board**: Secure landlord approvals and ensure all prospective tenants are well-informed.
- **Inspect and Document**: Conduct property inspections and manage inventories with precision.
Our office is situated in the vibrant E16 area, and while a driving license is preferred, it is not compulsory. Likewise, while experience is preferred, it is not a mandatory requirement.
**Job Types**: Full-time, Temp to perm
Contract length: 12 months
**Salary**: £20,000.00-£58,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus
**Experience**:
- Lettings: 1 year (required)
Work Location: Hybrid remote in London
Reference ID: PTLET
Expected start date: 04/03/2024
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