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Call Centre Executive

4 months ago


Edinburgh, United Kingdom CHANNEL ALT LTD Full time

**Responsibilities**:

- Handle inbound and outbound calls professionally and courteously
- Provide exceptional customer service by addressing inquiries and resolving issues
- Utilize phone etiquette to ensure positive customer interactions
- Perform data entry accurately and efficiently
- Identify opportunities for upselling products or services

**Qualifications**:

- Proficiency in English
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and recommend appropriate solutions
- Experience in a call center or customer service environment is a plus
- Multilingual abilities beyond English and Spanish are advantageous
- Familiarity with data entry processes

**Job Types**: Full-time, Permanent

Pay: From £25,904.19 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/05/2024