Customer Support Advisor
2 weeks ago
Working within the Customer Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests.
The role also gives the opportunity to be part of an out-of-hours rota providing customers with emergency support outside of usual office hours.
Full technical training and support will be provided.
**Client Details**
Growth tech business based in Watford with huge growth plans in place for the next 12 months following acquisition.
**Description**
- The proactive investigation, fault-finding, problem-solving, troubleshooting, and resolution off support requests.
- Create an audit trail of the support request using our CRM systems.
- Liaising with mobile network providers.
- Assisting internal & external teams with their queries.
- Delivering monthly quality & quantity targets.
**Profile**
In order to be considered you must have the following:
- Customer service experience.
- Fluent English speaking.
- Excellent communication skills both written and verbal.
- Ability to understand, diagnose and assist in a busy support environment.
- 5 GCSEs (or equivalent) at grade A-C including Maths, English and Science.
- PC literate, including Word, Excel and E-mail.
- Good organisation skills
Desirable Skills & Qualifications:
- Interest in gaming/technology.
- Electronic principles - BTEC, ONC, or similar qualification passed or in progress.
- Experience with mobile telecommunication equipment.
- Foreign language skills (Dutch/French/Swedish)
**Job Offer**
- Full technical training and support.
- £23-27,870 dependant on level and shift pattern assigned.
- Salary increase +£500 every 6 months.
- Competitive benefits package including 25 days annual leave. (plus 8 bank holidays)
- Hybrid working dependant on shift pattern.
Choice of shift pattern:
- Core - 8:30am-6pm Monday to Friday.
- Core+ - 8:30am-6pm Monday to Sunday. (2 days in lieu)
- Flex Early/Flex Late - 5am-11pm dependant on shift Monday to Sunday. (2 days in lieu)
NB: Flex shifts are fully remote.
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