Minicab Controllers and Telephonist

2 weeks ago


London, United Kingdom Rye Cars Ltd Full time

We are looking for an experienced Minicab Controllers and Telephonist to join our rapidly expanding firm.

Successful Applicants will need to have a good knowledge of industry procedures and experience with private hire business. Professional telephone manners and excellent communication skills is a must. Applicants are also required to have good geographical knowledge of London and the UK and the ability to work under pressure. Previous experience as a controller or PCO licensed minicab driver would be an advantage.

Duties will include:

- Taking Telephone Bookings.
- Dispatching work and responding to driver enquiries
- Assisting the fleet department in all necessary tasks.
- Any ad hoc responsibilities assigned to you by your manager.
- Assisting other Customer Service team members.
- Develop a positive relationship with management to achieve best results for the Company.
- Writing end of shift report.
- **Experience Required**:_

You must have at least one year of relevant experience working for a Private Hire
- **The following abilities are required for this position**:_
- Experience controlling in a minicab company
- A good standard of spoken and written English
- The ability to work accurately under pressure
- Good hearing and a clear telephone voice with a confident and polite telephone manner
- The ability to handle difficult calls calmly and professionally
- Flexibility
- Awareness of confidentiality issues
- Punctuality and dependability
- Good computer and keyboard skills
- Experience with platform-based computerised systems.

**Salary**: £10.48-£11.00 per hour

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Work authorisation:

- United Kingdom (required)

Shift availability:

- Day shift (required)
- Night shift (required)
- Overnight shift (required)

Work Location: In person


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