Field Service Engineer

2 days ago

Tamworth, United Kingdom Pertemps Tamworth Commercial Full time

Field service engineer
Permanent
£25,000 - £35,000 Depending on experience plus benefits
Monday to Thursday 8.00am
- 5.00pm
Friday 8.00am
- 4.00pm
Pertemps are delighted to be supporting our long-standing client based in Tamworth who due to growth is recruiting for a field service engineer. Strong communication skills will assist with building strong relationships within the departments, with customers,sales and service engineers.
Duties will also include:

- Monitor and prioritise tasks, maintaining records on Microsoft Dynamics NAV and CRM.
- Reporting - Weekly & Daily on all work carried out.
- Encourage team interaction, creating an increased appreciation of the work undertaken benefiting the working environment and business.
- Extensive travel, 20-30k miles per year.
- Assist sales and technical teams when requested.
- Install and service equipment, commission, and train customer to high standards.
- Write detailed reports to communicate site or supplier issues and potential improvements.
- Support the service department if requested with breakdown situations - Diagnose faults and rectify.
- Maintain strong customer relationships for regional sites Inc. courtesy visits with or without sales engineers
- Updating of CRM project management system for all responsible projects.
- On-Call - Weekly rotation of out-of-hours 24/7 service support.
- Manage and communicate with your Service Manager your calendar.
- Overseas travel may be required.
- Performing tasks under pressure while staying calm, focused and completing them to high standard.
- Ability to identify areas of improvement for customers.
- Identification of training to better progress your technical skills and product knowledge.

Essential Experience:

- Detailed understanding of electrical controls Inc. good understanding of PLC/Automation.
- Working knowledge of pneumatics and hydraulics.
- Excellent mechanical, electrical, & fault-finding repair skills
- Excellent oral and written communication skills, English fluency is essential.
- Team spirit and a desire to make the role their own, recommending and implementing changes to better the role, design team and business.
- Customer focused, be astute and able to work within a busy department and be motivated to deliver on the company’s high standards.
- Ability to multi-task and provide the best possible products to internal and external customers.
- Strong communication and inter-personnel skills - the ability to communicate technical information (Inc. to people who are not familiar with engineering terms).

Understand how to troubleshoot problems efficiently, ability to understand and manage engineers and
- customers’ expectations when giving technical support.
- Working as part of a team on site when required.
- Comfortable working on three phase, single phase and low voltage systems.
- Electrical/Mechanical Engineering time-served apprenticeship or equivalent experience.

Not essential but advantageous:
Office 365
MS Dynamics CRM
MS Navision
Technical report writing experience
Knowledge of various equipment used within the plastics Industry
Pneumatic conveying and mechanical handling systems experience.
Plastics Industry background / Materials handling
Project management/MS project
IPAF qualified

**Qualifications**:

- C&G Electrical Engineering / Electromechanical Engineering (or similar).
- Current driving licence without disqualification, and UK/EU Passport.
- Excellent ICT skills and use of Microsoft Office, Ability to adapt to bespoke in-house system.

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