Export & Customs Coordinator

5 months ago

Larkhall, United Kingdom DFDS UK & Ireland Full time

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Export & Customs Coordinator.

**Be part of the movement - and play your part.**

**About the role**

We are seeking an individual who has experience, in either a freight forwarding or customer service role within logistics. Working either Tuesday - Saturday or Wednesday - Sunday, on 8 hour variable shift pattern, you need to be driven by process improvements, able to work in a dynamic and fluid environment, meeting deadlines. So, if you are a hardworking, self-motivated individual, who can work under their own initiative then please get in touch with us.

You will be responsible for ensuring all customers receive an excellent level of service and plan customer orders to trucks via local digital portals.
- Plan groupage loads effectively to ensure customer expectations are met.
- Ensure that trucks are despatched as quickly as possible to reach market as quickly as possible
- Relationship building with customers and colleagues.
- General problem solving and solution finding for customers.
- Ensure daily invoicing and administrative tasks are completed.
- Understanding of customs procedures for exporting trailers from the UK
- Follow up customer queries for their shipments.
- Preparation of customs and sanitary documentation

Please note, this position is fully office based.

**About you**

We need you to be a good team player, excellent communication skills and telephone manner are a must Knowledge of transport operations would be advantageous but not essential.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

**Working at DFDS**

Join the movement and grow with us.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

- Holiday Purchase Scheme
- Health Plan with HSF -Includes benefits like money back on dentistry and glasses etc.
- Free ferry travel for up to four guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

**We look forward to hearing from you.

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