Uk-based Software Licensing Administrator

5 months ago


Southampton, United Kingdom Eficode Full time

**About Us**

Join a global, market-leading technology company with a presence in 10 countries and growing We are trusted partner of Atlassian, GitLab, AWS, and more, and we're passionate about what we do.

We are a knowledgeable, supportive, experienced team, who want our people to feel comfortable and valued at all times. We are passionate about development, enhancing skills, teamwork and having fun We also live by our company values: ‘Mastery’ in our knowledge and skills. ‘Decency’ in our attitude towards each other, our customers and the work we do and ‘Remarkable’ in our willingness to go above and beyond.

**What’s in it for you?**

As a remote-first company we offer the opportunity to work flexibly with core working hours to cover a 37.5 hour week and also remotely; we encourage working in the office for the social interaction and skill-sharing, but we also support working-from-home. With an extensive onboarding process, unlimited access to learning opportunities, we support and encourage our people to explore their career potential and self-development. Additional benefits include:

- generous holiday allowance plus the ability to ‘buy’ more
- enhanced maternity and paternity pay
- paid ‘volunteer’ days
- paid sickness and dependent leave
- health and wellbeing schemes including private medical insurance, life assurance and free flu jabs
- cycle to work and car salary sacrifice scheme
- annual equipment allowance
- free books, training and continuous personal development
- employee support groups, reward and recognition schemes
- free breakfast, lunch and parking when onsite
- casual office dress code

**Role Purpose**

The Software Licensing Administrator is a pivotal part of Eficode's Customer Service Team, primarily responsible for managing the software licensing and renewal needs of Eficode’s diverse customer base.

As a member of this supportive and close-knit team, you will be responsible for generating software licensing quotes for customers and internal stakeholders, and for handling inbound customer enquiries over the phone and via a ticketing system.

**Role Responsibilities**
- Generation of Renewal quotes (Software licenses, hosting & support contracts etc) prior to the renewal date.
- Preparing quotes for new licenses, upgrades and downgrade
- Attend new business calls with prospect customers, providing support to the Sales Team where required.
- Answering inbound telephone calls to the general service line, and inbound ticketing system accordingly.
- Continuous CRM housekeeping - ensuring records of customers you interact with are up to date, accurate & concise.
- Processing receipt of inbound customer Purchase Orders.
- Taking part in daily team huddles, ensuring work for the day is distributed fairly and dealt with in a timely fashion.
- Be responsible for upholding health & safety of yourself and colleagues
- Comply with all ISO20071 Policies

**Essential Skills/Experience**
- Either a university degree / equivalent OR GCSE Grades B and above in Maths and English
- Experience in a customer centric work environment

**Desired Skills/Experience**
- Superb written and verbal communication skills
- Passion for providing the best possible customer experience at all times
- Experience using CRM software (Salesforce, Hubspot etc)
- Experience in a similar business would be a strong advantage; Enterprise services relating to software, Service desks, SaaS, managed services etc
- Exposure to the Atlassian tool suite (JIRA, Confluence etc)

**Person Specification**
- A passion for delivering the best possible customer experience at every opportunity
- A keen eye for detail, conscientious & diligent
- An organised approach, and good time management skills
- An inquisitive, curious nature - Wanting to know the ‘why?’
- Excellent written and verbal communication skills
- A friendly and collaborative nature with an affinity for being a team player

**Remuneration**:
£23k - £26k depending on experience, paid gross per annum.

**Location**:
UK-based hybrid-working with **weekly** visits to our Southampton office.

**Important**:

- This is a full-time position.
- See our Privacy Policy:



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