Global Head of Applications Support

2 weeks ago

London, United Kingdom Walkers Global Full time

**Global Head of Applications Support**

Walkers is a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the jurisdictions of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.

Walkers treat everyone as the intelligent grown-ups they are. We take a grown-up approach to getting the job done - trusting and empowering our people to deliver consistently, and enabling them to succeed. Diversity is our secret weapon - it’s the sheer breadth of Walkers people that makes us who we are - gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world we operate in.

**Key Responsibilities**
- Leads the Application Support Teams, working with both the Digital Delivery Team and the Project Management Office to schedule and ensure that software solutions both in-house developed and commercially sourced are planned, implemented and maintained to highest standards. Sets and executes strategic initiatives for teams.
- Ensures that all Walkers Applications are maintained and perform to the agreed service level agreements. Provide 2nd and 3rd line support to the COTS, SaaS and In-House Developed Application suite.
- Own and support the firm's new hybrid integration platform, ensuring that the service remains available and setting standards that Developers both internally and externally must adhere to.
- Assist in the decisions process when the firm decides on
- Acts as a technical evangelist and negotiates with vendors to ensure that Walkers' return on technology investment is maximised.
- Collaborates with other IT leaders to optimise, support, and secure Walkers' systems. Works with the Risk Management team to establish and maintain appropriate controls to assure data security and regulatory compliance.
- Develops and oversees policies and procedures with respect to systems design and delivery, including the management of service levels, performance, availability, and capacity. Oversees configuration and release management procedures.
- Carries out any other duties commensurate with the purpose of the role.

**Education, Experience and Skills**
- Minimum of 15 years' experience in IT, with at least 5 years' leadership experience, preferably managing multi-disciplined technology professionals in a legal or professional services firm;
- Proven track record of managing and delivering technology projects, preferably backed by an industry certification such as PMP;
- BSc degree in Computer Science or other relevant discipline;
- Thorough understanding of the ITIL framework and ITSM best practices;
- Strong understanding of data architecture and integration principles;
- Key systems used by Walkers include Aderant Expert, iManage Work, ViewPoint, LexisNexis Interaction, and SharePoint. While deep technical knowledge of these systems is not a prerequisite, a very good understanding of these and other current and emerging law-firm technologies would be a distinct advantage.
- Experience with owning the release management process from pipelines in Azure DevOps
- Experience in the field of Legal Tech (data extraction, analytics, legal workflows, etc) would be much appreciated.
- Excellent interpersonal, organisational and leadership skills;
- Outstanding verbal and written communication skills;
- The ability to influence, facilitate, and negotiate both internally at all levels of the organisation, and with suppliers/vendors;
- A creative thinker with ability to identify innovative business solutions and the ability to develop and implement strategic organisation and resourcing plans.

Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.

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